Most of us have at least once called customer service and felt overwhelmed with long IVR menus or waited for what seemed like an eternity before the phone was finally answered, right? Today’s organizations are beginning to explore voice enabled tools to make customer onboarding, support, or engagement faster and human.
Before, voicebot tools used to be limited to only large enterprises. Luckily, there are budget-friendly options for businesses of any size. It doesn’t matter if you are a startup, a fully operational small or medium-sized business, or a large company; voice based support can save you time and keep your customers happy.
In this blog, we will discuss what voicebots are, how they can be useful for companies, and check out the 5 best tools for voice enabled support that are available, their pros, cons, and pricing, so that you can make a well-informed decision.
What are Voicebots?
Voicebots are virtual assistants, powered by AI, that communicate with users through voice-based interactions.
There are three primary technologies involved in the process: speech recognition, natural language processing, and text-to-speech technologies.
First, the voicebot uses speech recognition to understand and transcribe your spoken voice. Then, the NLP technology processes the transcribed text to understand your request. Then, the bot generates a relevant response and converts the response back into audible speech using TTS.
Benefits of Voice-Based Customer Support
You must offer great customer service if you want customers to return.
Voice enabled support is an effective way to create a loyal customer base. However, it provides businesses with many other valuable benefits. Let’s break them down!
- Lower costs: When you invest in a voice-based support system, you cut down on the need for a large customer service team working around the clock. Voice AI can handle multiple calls at the same time, which means that you are not paying for many representatives to sit by a phone all day.
- 24/7 availability: Your customers don’t stop having problems at 5 PM. They may need support at any time. By providing voice-based assistance, there is always someone on the line ready to help customers in various time zones.
- Better data collection: Each voice interaction provides useful information and insights on how satisfied customers are. Plus, you also gain insight into their tone, emotions, urgency levels, context, and more. Then, with this kind of data analysis, you can analyze trends, spot pain points, and improve your products or services based on that customer feedback.
- Positive customer experience: Customer experience is what matters, right?. Customers feel more appreciated and valued when they can freely discuss their issues with someone, which ultimately drives customer loyalty.
The bottom line? Voice-based customer support is no longer a “nice-to-have”; it’s becoming a necessity for companies that want to differentiate themselves in the market and build long-lasting relationships with customers.
Now, let’s explore some of the best tools for voice enabled customer service that can help companies achieve these goals.
5 Best Tools for Voice Enabled Support
Here’s a simple overview of the top tools that make it easy to get started with voice-based support.
1. Expertise AI
Expertise AI’s Voice AI turns your website into a reliable sales and customer support tool that talks to the visitors. Instead of waiting for customers to reach out, this tool takes the initiative and starts conversations right at the moment when people are exploring your site.
Best for:
Small to medium businesses looking to boost website conversions and provide instant voice support without hiring customer support specialists.
Pros:
- Quick setup that takes just a few minutes
- Instant engagement that reaches out to visitors first
- Customizable male and female voices to match your brand personality
- Multilingual support for global businesses
- Real-time recommendations tailored to each visitor
- SOC 2, GDPR, and CCPA compliant for security and privacy
Pricing:
Expertise AI’s Voice AI Agent is available with the Pro, Business, and Enterprise plans.
It charges 20 response credits for each minute of conversation. For example, on the Pro plan with 6,000 AI responses, Voice AI will automatically charge you 20 responses for each minute of conversation.
2. Synthflow
Synthflow is a no-code voice AI platform that uses AI voice agents to manage phone calls automatically. It can handle incoming and outgoing calls, respond to questions, route calls according to context, schedule appointments, detect voicemails, and send follow-up SMS messages.
Best for:
Mid-sized to enterprises that manage large volumes of phone calls and are looking for a scalable solution for voice enabled customer support.
Pros:
- Low latency (below 500ms) for natural conversations
- Enterprise-grade security with HIPAA and GDPR compliance
- Integrations with CRMs like Salesforce, HubSpot, Zendesk
- Multilingual support (30+ languages)
- Advanced features like voicemail detection and spam filtering
- Quick deployment (it takes about three weeks)
Pricing:
Synthflow starts at $0.08 per minute. A 14-day free trial is available.
3. Retell AI
Retell AI is a platform that helps businesses create and deploy human-like, AI-powered voice agents for customer support.
Best for:
Large enterprises that want to assist customers through voice interactions and improve overall customer satisfaction rates.
Pros:
- True pay-as-you-go model with no platform fees or subscriptions
- Multiple LLM options, including GPT, Claude, and your own models
- SOC 2 Type 1&2, HIPAA, and GDPR compliance
- Real-time appointment scheduling by AI agents via Cal.com
- Multilingual support (18+ languages)
- $10 of free usage to test the platform
- Unlimited concurrent calls
- Voicemail detection and dynamic message generation
- Integration with any telephony system through SIP trunking
Pricing:
Retell offers a pay-as-you-go model starting at $0.07 per minute with no platform fees or subscriptions.
4. ElevenLabs
ElevenLabs Agents are smart AI agents that operate in real time, capable of speaking, typing, and performing actions. They help resolve customer problems, automate processes, and provide precise answers.
Best for:
Businesses that want to automate customer support with voice interactions powered by AI while maintaining natural conversations and brand consistency.
Pros:
- Ultra-low latency with high-quality voice synthesis
- SDK support (React, JavaScript, Python, Swift)
- Custom brand voices and personalities with voice cloning capabilities
- Real-time API with full configurability
- Multilingual support (32 languages)
- RAG capabilities for document integration and grounded answers
- Flexible LLM integration (GPT, Claude, and Gemini models)
- Easy integrations with CRMs, support desks, and payment systems
Pricing:
$0.08 per minute on annual Business plans.
5. Cognigy
Cognigy.AI is a platform designed for large enterprises to develop and launch chat and voice agents, using advanced natural language understanding and large language models (LLMs).
Best for:
Large enterprises that handle a high volume of interactions and with internal teams in banking, healthcare, and retail, will gain the greatest advantage.
Pros:
- Generative AI-powered natural language understanding and responses
- 24/7 automated self-service with first-call resolution capabilities
- Intelligent routing with context transfer to human agents for complex queries
- Multilingual AI agents (supports over 100 languages)
- Advanced sentiment analysis for personalized, empathetic interactions
- Multimodal capabilities, including photo capture, payments, and digital signatures
Pricing:
Cognigy does not publish public pricing. Contact for a quote.
Conclusion
Tools for voice enabled support are not only for big companies. Now, they serve organizations of different sizes.
What’s really awesome, is that some of these options also offer a free trial, which allows users to try out the platform before they commit. Once you have found a solution that suits your business size and needs, you are set to upgrade customer experience!
