The customer service landscape is changing at an ultra-fast pace, with technological advancement being one of the top drivers. Within the context of strengthening customer experience, AI support tools have been gaining importance in delivering fast and efficient assistance.
The best AI Tools for customer support solutions for 2024 are discussed in this guide. Whether it is about upgrading existing support processes or exploring AI integration for the very first time, we will guide you through the various options and help in choose the right tool for your business.
What is AI customer service?
AI customer support refers to customer service delivery with minimal intervention from a company’s support team.
This is done with the help of AI-driven customer service software that makes a difference through natural language processing, machine learning, and generative AI in performing tasks that do not require the skills and grace of a human support agent. Having this additional help can increase customer experience and reduce agents’ workload.
Service teams are using AI for customer support
AI tools automate those mundane, repetitive tasks that might otherwise suck up your time and labor. By using chatbots, assistants, and other AI solutions, service teams can automate common customer queries, recommend products on an individual level, manage several conversations with a customer at the same time, and work around the clock without getting tired. This helps not only to save time for service agents but also to prevent long waiting periods for customers.
Most AIs have machine-learning capabilities that generally improve with time. They learn after each interaction with customers and continue to build on their understanding of the issues and in the process build their problem-solving aptitude. This way, an AI tool can help you predict customer needs or problems even before they come up, changing reactive customer support into proactive and more anticipatory service.
These tools open up key, extremely insightful, and relevant data for the customer service teams. Analyzing the accumulated information regarding the patterns and trends based on thousands of interactions now allows a customer service team to identify common issues, the preferred channels of communication by customers, times when most complaints are raised, and so on. These actionable insights pave the way for strategic decision-making that helps boost efficiency and raise customer satisfaction.
AI also elevates the level of personalization
Characteristics of outstanding customer experiences in modern times. AI tools can easily sift through a customer’s behavior, history, and preferences to allow your team to provide super-customized and relevant experiences. And when customers feel seen and understood by a brand, their loyalty naturally increases.
Benefits of AI in customer service:
1. 24/7 availability: AI-powered chatbots and virtual assistants can provide round-the-clock support, addressing customer inquiries at any time.
2. Faster response times: AI can quickly process and respond to common queries, reducing wait times for customers.
3. Consistency in service quality: AI systems deliver uniform responses, ensuring consistent service quality across all customer interactions.
4. Handling high volumes: AI can manage multiple conversations simultaneously, efficiently handling large volumes of customer inquiries.
5. Data-driven insights: AI can analyze customer interactions to identify trends, preferences, and areas for improvement in service delivery.
Top AI Tools for Customer Support Software
1. Help Scout
Multichannel customer service: Best AI tool for human customers’ interactions.
Help Scout is a communications platform that will let teams at any level in your organization have better conversations with customers. Now, a step higher in the levels of customer interactions, we bring in AI Summarize, AI Assist, and AI Drafts to enhance the support experience of customers and team members alike.
It can be painful and inefficient to scroll thread after thread to understand the context of the customer’s conversation. AI Summarize helps you spend less time getting caught up and more time giving great support. With just one click, it gives summaries of the email thread, fast-tracking your team into customer conversations.
Pricing
| Plan | Price |
|---|---|
| Standard | $25/month |
| Plus | $50/month |
| Pro | Contact |
2. Custify
Best Customer Service AI Tool for Customer Lifecycle Understanding.
Custify is a platform designed to help customer success teams extract maximum value from the data of customer interactions to grow their business. With the dominance of SaaS companies, Custify serves this purpose by centralizing all customer data in one place and providing actionable insight gathered from multiple systems.
It processes and analyzes customer data using advanced techniques, making the platform collate huge swathes of data in almost no time at all from several different systems, extracting significant insights about the customer life cycle and satisfaction levels, upsell opportunities, and potential churn risks. Additionally, it has automated tasks to scale back hours spent on manual tasks, allowing customer success teams to have more hours interacting with customers.
Pricing
Flexible Pricing
3. Yuma AI Ticket Assistant
This AI customer service tool is best at addressing high volumes of customer support requests.
Yuma AI Ticket Assistant is designed to create ease in the customer support process by integrating directly with the help desk software. It is devised to ensure the effective and efficient processing of each of the customer inquiries so that there is a smooth workflow for support agents.
Once a customer submits a ticket, Yuma AI instantly analyzes the inquiry and prepares the most appropriate response. If the AI is sufficiently confident, it will then suggest this draft to the agent. If it has low confidence, no draft is sent to the agent, nor does it disrupt the agent’s workflow.
Yuma uses Artificial Intelligence to understand your business as well. It learns from past tickets, thus adopting the brand’s tone of voice and language to draft responses.
Pricing
| Plan | Price |
|---|---|
| Starter | $299/month |
| Pro | $549/month |
| Evolve | $799/month |
| Enterprise | Contact |
4. Freshdesk
Best AI tool in customer support for omnichannel support. Freshdesk is a customer service software solution that provides support teams with a host of tools and flexibility to meet customer service demands.
From managing tickets and automating workflows to engaging with customers in real time, Freshdesk seeks to make the process of customer service easy. In addition, it provides service across the top messaging channels like WhatsApp, SMS, social media, and more.
At the heart of Freshdesk’s AI-powered service is Freddy AI. Represented by machine learning concepts, Freddy AI works by continuously learning from past tickets and their resolutions, suggesting appropriate responses to new customer queries to bring down resolution times and consistency in the response of the support agents.
Freddy AI also uses sentiment analysis to automatically prioritize tickets and classify them, thus making the process of ticket management easier for the support teams.
Pricing
| Plan | Price |
|---|---|
| Growth | ₹2,799/agent/month, billed monthly |
| Pro | ₹6,599/agent/month, billed monthly |
| Enterprise | ₹10,679/agent/month, billed monthly |
5. Tidio
The best AI tool in customer service for real-time interactions with customers. It is designed to bridge the communication gap between any business and its customers, offering real-time support and interaction. Tidio is a customer service software that brings together live chat, chatbots, and email marketing.
In the enhanced customer service plans, Tidio has a feature called Reply Assistant, helping an agent enhance their copy before hitting send. It also has another product in Lyro AI, pretty much a virtual support agent. It talks and engages customers as if a person is talking to them, enhancing customer experiences and streamlining service processes.
Pricing
| Plan | Price |
|---|---|
| Free | $0/month |
| Starter | $29/month |
| Growth | $59/month |
| Tidio+ | $749/month |
6. Qualaroo
Customer Feedback Oriented—Best Customer Service AI Tool: Qualaroo is a customer feedback-oriented platform and part of the suite of products at ProProfs. It offers tools to help businesses collect feedback on things like web, app, and product experiences, or even prototype experiences, and gives insights to help drive improvements.
While there are ample tools that will help one collect feedback in a focused manner, the fact that Qualaroo is non-intrusive and polite makes it a breath of fresh air. It learns your site to help improve the response rates over time, with its question branching creating flows that help ensure your customers only ever see questions relevant to them.
Pricing
| Plan | Price |
|---|---|
| Business | $239.88 billed annually/1200 responses |
7. HubSpot
HubSpot—This is an AI tool for the best customer service in centralizing marketing, sales, and customer service. HubSpot is a world-leading comprehensive Customer Relationship Management platform that includes software, integrations, and resources for the management of customer relations across your business.
The platform uses AI chatbots, which can answer customer inquiries around the clock, freeing the attended time for human resources. These chatbots have learning functionalities stemming from past interactions, making customized responses in ways that will better serve customers. AI ticketing, on the other hand, will be of help in routing customer issues to the most appropriate team or agent, depending on the nature of the inquiry.
Pricing
| Plan | Price |
|---|---|
| Free Tools | $0 |
| Starter Customer Platform | $25/month |
| Professional Customer Platform | $1170/month |
8. Balto
AI customer service tool for real-time call guidance in customer support call centers. Balto is powered by an AI customer service-enabling platform that offers real-time guidance to contact center agents. Every instance where coaching may be necessary will alert the managers for real-time interventions. This approach might allow for real-time performance improvement and raise the overall call quality and customer satisfaction rate.
Another interesting feature of Balto is their Real-Time Notetaker, where AI auto-transcribes calls in real-time. This relieves the agents from taking notes during critical customer interactions and highlights key information that might impact the conversation.
Pricing
No pricing found
9. Brainfish
The best AI customer service tool for the functionality of the AI-powered knowledge base, Brainfish is an AI-driven help center platform that only takes minutes to precisely resolve customers’ queries with the use of existing help articles.
AI in Brainfish is achieved through technologies such as natural language processing and machine learning algorithms. These enable this platform to review what the customer has addressed and respond immediately with relevance to the context and intent of the question. In addition, the Brainfish can also be used to manage other challenging inquiries and provide customized responses that best suit the wording of each question.
Pricing
| Plan | Price |
|---|---|
| Growth | Pricing tiers are based on Average Monthly |
| Enterprise | Contact |
10. Kustomer
Kustomer: The Best AI Customer Service Tool for a Unified View of the Customer Across All Channels. Kustomer is a CRM for customer service that delivers companies the most effective and seamless way to manage customer journeys via omnichannel messaging and a single view of the customer. AI-driven automation can be added on top via a usage-based add-on called Kustomer IQ or KIQ.
The platform integrates AI in several ways to drive overall efficiency and customer satisfaction. For instance, Kustomer’s AI-driven approach offers proactive assistance that engages customers before they ever have to ask, thus reducing the potential volume of inbound support.
Another principal artificial intelligence feature within Kustomer pertains to multichannel bots, very powerful in automating routine agent interactions aimed at delivering personalized experiences and promoting faster resolutions.
Pricing
| Plan | Price |
|---|---|
| Enterprise | $89/month |
| Ultimate | $139/month |
Future of AI in customer service?
The future of customer service lies in hyper-advanced AI technology, which will automate effectively, predict the behavior of customers more accurately, and create more personalized and proactive customer experiences.
Help Scout is up there with some of the leading customer service tools, letting you and your team ensure that every interaction with your customer is completed as efficiently and satisfactorily as possible. Our AI empowers support teams to tackle issues from customers effectively and seamlessly, thereby finding more time for what counts: customers.
FAQs
1. What is AI customer service?
AI customer service uses computers to help answer customer questions with little or no help from people.
2. How does AI help in customer support?
AI tools can answer common questions, work all day and night, and handle many customer chats at the same time.
3. What is the benefit of using AI for customer service?
AI helps by answering customers quickly, making sure all answers are the same, and giving support teams more time for harder questions.
4. Can AI improve over time?
Yes, AI learns from past customer interactions, so it gets better at answering questions as time goes on.
5. Will AI replace customer service teams?
No, AI works with customer service teams to handle simple tasks, while people still manage more complex problems.
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