Delhi has emerged as one of the significant business hubs in India and particularly to the businesses who provide support to other businesses in their day to day undertakings. This type of company is known as Business Process Outsourcing (BPO) company. There are also various services provided by many bpo companies in Delhi such as customer, data entry, accounting and technical assistance. The city has turned into an enormous hub in which both the Indian and foreign businesses located their offices to reach their global clients.
The BPO industry in Delhi has grown in leaps and bounds over the years. Nowadays hundreds of companies serve this space both local little ones and huge multinational companies. These delhi based bpo companies deal with million customer interactions on a daily basis and cater businesses in different fields such as banking, healthcare, retail and technology. The industry keeps changing and embracing new technologies and groundbreaking service delivery.
Why Delhi/NCR Remains a Preferred BPO Hub
Delhi and National Capital Region (NCR) still have more and more businesses worldwide coming to work here because of a number of reasons why it has been so good a location in outsourcing business.
- Infrastructure: Delhi has one of the finest infrastructure in the world with state of the art office spaces, uninterrupted internet connectivity, and metropolitan transportation that is capable of round the clock business activities.
- Talent Pool: The area has a plethora of universities and colleges that yield thousands of gainfully skilled graduates per annum, which makes a constant labor source of up-to-date professionals in the BPO arena.
- Government Support: The local and central government offer a lot of incentives and policies which promote the development of top bpo companies in delhi, and it has facilitated easy operation of businesses.
- Cost Effectiveness: This is because the cost of operations is much cheaper in Delhi than in developed countries hence a company can offer quality services at the market competitive prices with good margins on profits.
- Strategic Location: Delhi is positioned in the center of India and can be reached easily by any other part of the country and its good time zone means that it can communicate efficiently with its global clients.
Why Outsource to Delhi-Based BPOs
Companies all over the globe are opting to deal with bpo companies in delhi, due to the high number of benefits and advantages attained through the partnership between the companies.
- Quality Services: The BPO companies in Delhi also have a high level of services and work in accordance with the international quality guidelines so that the clients can enjoy a high level of support in managing their business.
- Language Skills: The working population of India or Delhi particularly is very well-educated in English and other foreign languages, and hence it does not face a problem communicating with the clients of other countries and cultures.
- Technology Adoption: The companies in Delhi are fast adopting new technologies and tools that support their clients in remaining competitive and efficient in their own markets by introducing new solutions that make their processes automated.
- Scalability: Bpo companies in delhi are very flexible to scale either upwards or downwards depending on the needs of the clients. This aspect also enables businesses to deal with seasonal demands and expansion periods.
- Cultural Knowledge: Cosmopolitan nature and exposition to international business in Delhi helps the BPO firms to comprehend their clients of various cultures and different business settings in different regions.
Comprehensive Table: Top 10 BPO Companies in Delhi (2025)
| Company Name | Key Services | Key Strengths |
| Genpact | Finance, Healthcare, Technology Solutions | AI-driven automation, Fortune 500 clientele |
| EXL Service | Analytics, Digital Technology, Insurance | Digital transformation expertise, Award-winning solutions |
| SunTec India | eCommerce, Digital Marketing, Back-office | Non-voice services, 8,500+ global clients |
| SquadStack | AI-powered outreach, Lead optimization | Omnichannel communication, Outcome-based pricing |
| Tech Mahindra BPO | Customer Service, HR, Finance | Digital transformation leader, Global presence |
| Infosys BPM | Process optimization, Data analytics | Automation expertise, Sustainability focus |
| TCS BPO | AI solutions, Machine learning | IT leadership, Customer experience innovation |
| Intelenet Global | Customer experience, Back-office | Advanced CX strategies, Teleperformance backing |
| Startek | Customer experience, Technical support | AI-powered solutions, Multi-industry expertise |
| HGS | Customer lifecycle management | End-to-end solutions, Process improvement |
Top 10 BPO Companies in Delhi
1. Genpact
Genpact started working in the year 1997 and is presently the biggest business help company in Delhi. And they work in DLF Cyber City, which is located in Gurugram, and help big companies all over the world. The special thing is the work in which Genpact is not involved: they can make old papers digital and provide an improved customer experience to the giant brands. They are also helpful in making companies aware of more about their information and dealing with financial problems.
Genpact is also highly competent in helping hospitals to clean their bills and deliver functioning supply chains. They cannot work out the same solution on everybody. Instead, they find out what requirements each client has and come up with special solutions to them. In all sectors that they operate in they are amazing as they have a 4.2/5 rating and also have international as well as fortune 500 company clients around the world.
Key Services:
- Business work automatic and better
- Viewing data to derive good information
- Accounting and money assist
- Customer support service
- Billing control of hospitals
- Technology and digital change assists
- Solutions in supply chains
What makes them special in 2025: Top company for AI-powered business change with proven success.
Main Projects:
- Digital change projects for Fortune 500 companies
- Automatic work projects for banks
- Hospital process improvement programs
- Supply chain digital projects
Client Type: Big companies, Fortune 500 companies, worldwide businesses
Company Details:
- Started: 1997
- Rating: 4.2/5
- Address: No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001
- Phone: 124 402 2000
2. EXL Service
EXL Service is a leading company that employs technologies and data to make businesses operate better. They are one of the superior BPO firms in Delhi, which specializes in digital solutions. The company serves thousands of businesses in various regions such as shipping, healthcare and insurance. EXL Service is renowned in coming up with intelligent solutions that will enable their customers to make sounder choices. As one of the top BPO Companies in Delhi, They utilize the advanced technology such as artificial intelligence in resolving difficult business issues.
Their team of professionals are in touch with their clients to learn what they require and develop appropriate solutions. They are champions in earning numerous accolades due to their sleek pieces of work in service delivery as well as data analysis. Helping more and more businesses to strive day by day, EXL Service continues to expand its services.
Key Services:
- Healthcare and insurance statistics
- Digital change management
- Customer experience management
- Risk based solution and rule based solution
- Outsourcing of money and accounting
- Services of operations management
- Data Management and analysis
What makes them special in 2025: Great skills in data-driven solutions and digital change abilities.
Main Projects:
- Insurance claims automatic processing
- Healthcare money optimization programs
- Digital customer experience platforms
- Risk management system setups
Client Type: Insurance companies, healthcare providers, financial institutions
Company Details:
- Started: 1999
- Rating: 4.1/5
- Address: NO. 414, 4TH FLOOR, DLF JASOLA TOWER B PLOT NO. 10 &11, DDA DISTRICT CENTRE, JASOLA, SOUTH DELHI, 110044, NEW DELHI
- Phone: 0124 614 4700
3. SunTec India
In India, SunTec is a renowned corporation and which offers various business services. This is one of the trusted BPO companies in Delhi which supports more than 8, 500 clients across the world. The company collaborates with the services of the back-office, business online support, and the online marketing. The reputation of SunTec India is in doing good work to attain quality as per budget and on time. They have also been skewed towards the services that do not necessitate phone calls as is the case with most of the other BPO firms.
They boast of a mixed team that is capable of numerous data-entry procedures including content creation and virtual store management. The firm has adopted a pleasant name of being credible and professional in handling of transaction of any kind. With its new services, SunTec India is becoming more successful to make businesses work more and more on the Internet.
Key Services:
- On Web store support and management
- Online marketing of services and SEO
- data processing and data entry
- Content writing and development
- Web development and web designing
- Support back-Offices
- Virtual assistant assistance
What makes them special in 2025: Expert in non-phone BPO services with lots of online store knowledge and worldwide reach.
Main Projects:
- Online store platform management for retailers
- Digital marketing campaigns for small businesses
- Data processing projects for big companies
- Content creation for online businesses
Client Type: Small to medium businesses, online stores, digital agencies
Company Details:
- Started: 2005
- Rating: 4.3/5
- Address: Floor 3, Vardhman Times Plaza Plot 13, DDA Community Centre Road 44, Pitampura New Delhi
- Phone: +91 11 4264 4425
4. SquadStack
It is a company of the future that introduces the arificial intelligence in the business communication and allows it to work more conveniently. They are the creation of the companies of the BPO that help the businesses move nearer to their client in Delhi. What people understand is that the organization has imposed the implementation of smart technology to the interaction of companies and their target markets. All devices like text messages, WhatsApp, and emissions can be used through applying SquadStack offering. They cause companies to get more leads besides making them become real customers.
They do not work under this structure of per hour charges method and hence it means that a client would only makes payments to them in circumstance where a result is achieved. The level of optimization in the company is quite high and the analysis of the state of the art of the approaches to the communication are analyzed by the integration of the state of the art tools. SquadStack is loved by the companies that target the expansion of their customer and sales distribution.
Key Services:
- Qualification and lead generation
- Access to customers through multi channel ways
- Sales of assistance and Sales of help and impression
- Client responses and questionnaire
- Market survey and research
- Service reservation
- Communications to AI optimization
What makes them special in 2025: They use smart computer programs to find the best customers for you. You pay them only when they really make your business successful.
Main Projects:
- Fintech companies lead generation campaigns
- Customer outreach programs education sector
- Real estate business sales Backing
- Consumer good companies market research
Client Type: Startups, small businesses, fintech companies, education providers
Company Details:
- Started: 2017
- Rating: 4.4/5
- Address: 21 HANUMAN ROAD NEW DELHI
- Phone: +91-124-661-6000
5. Tech Mahindra BPO
Tech Mahindra BPO is the company of a celebrated group of Mahindra and it is one of the most successful BPO company in Delhi. The company facilitates fully outsourcing of customer service, human resource and finance. They are called the leaders of the industry of digital transformation, and help firms to adopt new technologies. Tech Mahindra BPO is focussed on usage of technology along with making things in a way that accommodates customers.
They are business people at Delhi and they are concerned with advancement of customer focused solutions based on the new technology. It spreads the company on the international level and attracts a personal approach towards every client. They are information technology and customer relationship analyst. The Tech Mahindra BPO is ahead and helps firms to take up their operations in the cyber space profitably.
Key Services:
- Service and support
- Out sourcing in human resource
- Accountancy and finance services
- IT support and helpdesk
- Information technology consulting
- The process of automation
- Customer relation management
What makes them special in 2025: They’re really good at helping companies use new technology. They work all around the world and know how to connect different computer systems together.
Main Projects:
- Digital transformation for telecom operators
- HR process automation for large companies
- Customer service modernization programs
- IT infrastructure management projects
Client Type: Large corporations, telecom companies, manufacturing companies
Company Details:
- Started: 1986
- Rating: 4.0/5
- Address: Noida Sector 62, Delhi
- Phone: +91 120 400 8500
6. Infosys BPM
Infosys BPM is a long-established and professionally oriented company which concentrates on the business processes to work smarter with intelligent optimization. They are among the reputable BPO firms in Delhi, which assist firms to enhance their operations. Their services involve contact center, data analysis, and back office. Infosys BPM can be characterized as a company with a great experience in process automation and focus on sustainability and innovation. They are a reliable partner of large organizations who are not ready to alter their activity into the digital one.
Clients engage the services of the company to save money and improve efficiency by use of the modern technology adopted by the company. Infosys BPM is renowned in offering quality services which are internationally accepted. They continue to propagate solutions that enable companies to remain competitive in the rapidly changing market today.
Key Services:
- Contact center management
- Insights and data analytics
- Back office process management
- Outsourcing finance and accounting
- Procurement and supply chain solutions
- Management of human resources
- Automation and enhancement of the process
What makes them special in 2025: Strong skills in process automation with sustainability focus and proven innovation track record.
Main Projects:
- Process automation for financial services
- Supply chain optimization programs
- Contact center modernization projects
- Data analytics implementations for retail
Client Type: Large companies, financial institutions, retail companies
Company Details:
- Started: 2002
- Rating: 4.2/5
- Address: 23, Nehru Place Market Rd, Nehru Place, New Delhi, Delhi 110019, India
- Phone: +91 80 2852 2405
7. TCS BPO
Tata consulting service (TCS BPO) is the department of Tata and considered as one of the reputed BPO companies in Delhi. It is using some of the latest technologies including artificial intelligence, and machine learning so as to provide end to end services. TCS BPO is believed to be among the giant firms in information technology and data based solutions. They are the masters of technology and innovation about customer experience of high quality. It is a global company whose services are adaptable with ease to ensure that they are capable of extension according to the demands of their client.
TCS BPO is a firm that is known and valued by most of the companies that form part of different industrial sectors through its stability and quality services delivery. Their specialty lies in resolving the complex problems in the business world by applying technology to streamline the firms and organizations. The company still has investments on new technologies and other innovative solutions that would allow their clients to keep an edge on others.
Key Services:
- Outsourcing technology and IT
- Customer experience management
- Data analytics and insight
- Business automation
- Transformation services on line
- Migration and cloud computing
- Answers to artificial intelligence
What makes them special in 2025: They’re the best at solving computer problems for businesses. They use smart computer programs that can learn and make decisions on their own.
Main Projects:
- Digital transformation for banking sector
- AI-powered customer service solutions
- Cloud migration projects for big companies
- Data analytics platforms for healthcare
Client Type: Banking institutions, large companies, government organizations
Company Details:
- Started: 1968
- Rating: 4.1/5
- Address: 4th & 5th Floor, PTI Building, 4 Parliament Street, New Delhi, Delhi, 110001
- Phone: +91 11 66506555
8. Intelenet Global Services
Intelenet Global Services- It is a sub unit of teleperformance and can be regarded as one of the best most BPO in Delhi. It is a back office solution company, and the customer experience management company. They use the services to certain places such as banks, health institutions and in telecommunication. The Intelenet Global Services are characterized as the pioneers in flexibility of customer experience strategies and solutions. It also has numerous industries that it serves and it provides custom services in an attempt to cater the needs of the business at its office in Delhi.
The firm offers BPO services that cover the aspect of flexible business requirements. They are interested in the back office and ensure that enterprises are able to turn their operations more functional. Intelenet Global Services continues taking the step further still and developing new strategies that can be adopted to secure that the business will carry on successfully and customers will be satisfied.
Key Services:
- Customer experience management
- Back office services
- Heldesk and trouble shooting
- Marketing and Sales facilitation
- Collections andRecovery Services
- Revenue Cycle Management in Healthcare Revenue
- Assistance of financial and banks assist
What makes them special in 2025: They’re experts at making customers happy. They have a big company backing them up and can grow bigger or smaller based on what you need.
Main Projects:
- Customer service transformation for banks
- Healthcare revenue cycle optimization
- Technical support for telecom companies
- Back-office automation for insurance companies
Client Type: Banking institutions, healthcare providers, telecom companies
Company Details:
- Started: 2000
- Rating: 4.0/5
- Address: Plot No. 219, Okhla Industrial Area Phase 1, New Delhi, Delhi, 110020
- Phone: +91 22 6677 6000
9. Startek
The other firm is Startek which also has its operations in Delhi and maybe it can be said that it is one of the most reliable and reputed BPO firms in Delhi and it does provide the full services offered by the customer experience management and outsourcing. Creative approach and the intentions to offer the best service and serve the industries, their requirements and demands will mean that the company could serve different industries. Startek is a corporation that provides customer experience management, technical care and support. To offer certain solutions to the telecommunication, healthcare, banking and retail industries, they come together.
The company uses AI-powered apps and the knowledge on how to give customers better services. Startek has managed to obtain a good reputation that would make it innovative and dedicated to the clients all over the world. They even fail to pause in their list of program and capabilities that would suit demands of emerging business.
Key Services:
- Customer experience ownership
- Tips of the Trades and trouble shooting
- Retentions services and customer services
- scope of covers in marketing and sales
- Back office processing
- Online customer contacts
- Cross-channel Customer Care services
What makes them special in 2025: They use smart computer programs to help with customers. They can tell you useful information about your business and have worked with many different types of companies.
Main Projects:
- Customer experience transformation for telecom
- Technical support modernization programs
- Digital engagement platforms for retail
- Customer care optimization for healthcare
Client Type: Telecom operators, healthcare organizations, retail companies
Company Details:
- Started: 1987
- Rating: 4.2/5
- Address: 33DD BLOCK KALKAJI, NEW DELHI, Delhi, India – 110019
- Phone: +886-3-578-5389
10. Hinduja Global Solutions (HGS)
Hinduja Global solutions (HGS) is one of the top notch BPO companies in Delhi. The complete outsourcing services of the company will be equipped with the information of the business itself as well as the complete information of the interface with the customers. In any of its services, HGS has focused on raising the satisfaction level of the consumers and efficiency in the operations. They provide service in Delhi which can be exploited in business to customer relations. The firm is regarded as a market leader in the customer experience management sector after having sufficient exposure to the technology involved in the process of improvement and integration.
It is also a large range in the number of industries that HGS has been identifying in the world and has received a good reputation of the delivery of good quality services. They are yet continuing investing in the new technology as well as the complex ways of assisting their customers to record improved business outturns across the world.
Key Services:
- Customer Lifecycle management
- Customer support and service
- Outsourcing sale and marketing
- Processing services
- Digital transformation consulting
- Optimization solutions to processes
- Technology integration service
What makes them special in 2025: They’re the best at keeping customers happy. They know how to make business processes work better and can connect different technologies together.
Main Projects:
- Customer lifecycle optimization
- Digital transformation for financial services
- Programs for healthcare
- Technology integration for telecom
Client Type: Retail companies, financial institutions, healthcare providers
Company Details:
- Started: 1995
- Rating: 4.1/5
- Address: Portion-2, First & Second Floor, A-259, Defence Colony, New Delhi-110024
- Phone: +91 8046431000
Conclusion
Delhi remains amongst the key destinations of any business that aims to outsource its operations. The top bpo companies in delhi provides so many different types of services that assist the business globally in enhancing their efficiency as well as bringing down the costs. These companies offer solutions in everything related to customer service to complicated data analytics and thereby addressing the various needs of modern business. The strategic location which includes skilled manpower, good engineering facilities and government encouragement has also made the city the perfect spot to be located in BPO business.
The delhi bpo companies offered in this guide are the cream of the cream in the business. Both companies have their capabilities and strengths that companies can use in order to realize their objectives. You may want to automate your business processes, get our technical services and customer support and its firms have the expertise and resources to help you get the best out of them. There is a wide range of services and specializations which guarantees the businesses a chance of finding a special partner that fits their needs.
FAQs
What is the list of services offered by BPO companies in Delhi?
Delhi is full of BPO service companies that provide all the different services such as customer support, data entry, technical support, finance and accounting, human resources, digital marketing, and business process automation.
What is the best way of making the right choice of the BPO companies Delhi to do business with?
Take into consideration such aspects as the experience of the company, the range of services, the level of technologies, conditions of prices, client reviews and the knowledge they will have on your particular area before making a decision.
Why will outsourcing to BPO companies in Delhi be cost effective?
BPO firms based in Delhi will provide a large amount of cost savings (normally 40-60 percent relative to in-house solutions), but at the same standard and high quality of services.
Are BPO companies offering 24/7 support?
Yes, majority of the established BPOs in Delhi now provide 24-hour support services to ensure that the business runs even when it is night time in their country of operation.
What methods do BPO companies in Delhi have to guarantee data security and confidentiality?
The major BPO businesses use state-of-the-art security features such as ISO certifications, secure data houses, encrypted communication, limited access as well as rigorous confidentiality policies.
