AI chatbots are changing the way businesses talk to their customers. From websites to WhatsApp, these smart tools can answer questions, solve problems, and even help customers make purchases—all without a human agent. As more people shop and interact online, the need for fast, automated support has never been higher.
In fact, the global AI chatbot market is booming. According to a 2024 report, it’s expected to grow from $15.5 billion in 2024 to $46.6 billion by 2029, with a growth rate of 24.5% per year. Even more impressive, 82% of customers now say they’d rather talk to a chatbot than wait for a live agent, and 84% of businesses agree that AI bots are essential for customer service today.
So, how do you choose the right one?
In this article, we’ll look at the 10 best AI customer service chatbots available today. We’ll explain what each one does, share key features, pricing, and give you direct links to explore them yourself. Whether you’re a small business owner or part of a large company, this list will help you find the perfect chatbot to boost your customer support in 2025 and beyond.
Benefits of Using AI Chatbots in Customer Service
- 24/7 Customer Support: AI chatbots are always online, offering instant help at any time—day or night. This ensures that customers from different time zones can get assistance without waiting for human support to become available.
- Faster Query Resolution: Chatbots can answer FAQs and handle routine queries within seconds. This reduces the time customers spend waiting and helps resolve more issues in less time.
- Lower Operational Costs: By automating repetitive tasks, chatbots reduce the need for large customer support teams. This helps businesses save money while still maintaining excellent service quality.
- Consistent and Accurate Responses: Unlike human agents who may vary in responses, chatbots provide consistent, error-free answers. This creates a more reliable and professional customer experience.
- Ability to Scale Effortlessly: Chatbots can handle hundreds or even thousands of conversations at the same time, making them ideal for businesses experiencing high volumes of customer inquiries.
Tips for Choosing the Right AI Chatbot for Your Business
- Understand Your Business Needs: Identify what you want the chatbot to do—whether it’s customer support, lead generation, appointment booking, or sales assistance. A clear goal will help narrow down your choices.
- Evaluate Integration Capabilities: Check if the chatbot can connect with your CRM, email marketing tools, payment systems, or eCommerce platforms. Good integration ensures smoother workflows and data sharing.
- Consider Customization and Branding: Look for a chatbot that allows you to personalize the look, tone, and behavior to match your brand voice. Some tools offer drag-and-drop builders, while others allow deeper customization with code.
- Check AI and Language Features: Make sure the bot can understand customer queries using natural language processing (NLP). Also, consider if it supports multiple languages if you serve an international audience.
- Compare Pricing with Features: Don’t just go for the cheapest option. Compare what each plan offers—such as chatbot sessions, automation rules, analytics, and support—to ensure you’re getting the best value for your budget.
Top 10 Best AI Customer Service Chatbots
1. Zoho SalesIQ
Zoho SalesIQ integrates three essential features of visitor tracking AI chatbots and live chat into one solution which boosts customer interactions as well as sales opportunities. Answer Bot is the AI chatbot of Zoho SalesIQ which utilizes NLP to comprehend queries while delivering wise contextual responses. Zoho SalesIQ integrates perfectly with Zoho CRM and Zoho Desk thus becoming an attractive solution for businesses currently using the Zoho platform.
This platform enables proactively triggered chat tools along with real-time visitor tracking that scores leads based on their behavior and information measurements. The platform provides an intuitive interface that serves companies of various sizes including SMBs and big enterprises for support automation and enhanced lead conversion.
Features:
- AI-powered Answer Bot
- CRM and help desk integration
- Visitor tracking and analytics
- Proactive engagement triggers
- Custom chatbot flow builder
Website: http://zoho.com/salesiq/pricing.html
Pricing:
| Free | Basic | Professional | Enterprise |
| $0 | $4.08/mo | $8.74/mo | $13.99/mo |
2. Botpress
Botpress is an open-source conversational AI platform that gives developers full control to build, deploy, and manage AI chatbots. It’s built for flexibility, offering customizable modules and a developer-friendly environment to design complex workflows. With features like intent recognition, multilingual support, and NLU (Natural Language Understanding), it’s a top choice for tech-savvy teams.
Botpress supports hybrid deployment (cloud or on-premise) and is designed for privacy-conscious organizations. Its open-source nature means businesses can avoid vendor lock-in and maintain complete control over their data and architecture.
Features:
- Open-source and fully customizable
- Natural Language Understanding engine
- Modular architecture for custom workflows
- On-premise and cloud deployment
- Developer-friendly with SDKs and APIs
🔗Website: https://botpress.com
Pricing:
| Pay as you go | Plus | Team |
| $0 | $89/mo | $495/mo |
3. LivePerson
The AI-powered natural language processing of LivePerson operates conversational customer service and commerce solutions across messaging channels. This AI-powered tool serves major enterprise clients including T-Mobile, Delta, and HSBC. AI bots on the platform respond to customer questions and provide purchase guidance, while identifying urgent situations and continuously improving through interaction feedback.
A crucial capability of their platform is the Conversational Cloud that centralizes messages across multiple channels such as SMS and WhatsApp as well as Apple Business Chat within a single interface. Enterprises that want to present a unified AI-driven assistance throughout their customer journey should choose LivePerson.
Features:
- AI-powered bots with NLP capabilities
- Unified conversational platform across all messaging channels
- Sentiment analysis and intent prediction
- Real-time analytics and dashboard
- Integration with enterprise systems like Salesforce and SAP
🔗Website: https://www.liveperson.com
Pricing: Available on request
4. ManyChat
ManyChat is designed with a focus on automating conversations through social messaging platforms like Facebook Messenger, Instagram DMs, WhatsApp, and SMS. Setting up effective processes for marketing, lead generation, and customer support is incredibly easy thanks to its drag-and-drop interface. ManyChat streamlines user chats by utilizing AI features like intent recognition and keyword identification.
Because of its extensive connection with Shopify and Instagram, it is particularly well-liked among influencers and eCommerce firms. In addition to recovering abandoned carts and automatically answering frequently asked questions, ManyChat can also send order confirmations or receipts via messaging apps. ManyChat is a great choice if your audience is active on social media.
Features:
- Works on Messenger, Instagram, WhatsApp, and SMS
- Visual flow builder for automation
- Shopify and eCommerce integrations
- AI keyword and intent recognition
- Broadcast and segmentation tools
Website: https://www.manychat.com
Pricing:
| Free | Pro | Elite |
| $0 | $15/mo | Custom |
5. HubSpot Chatbot Builder
The AI-powered chatbot builder from HubSpot operates as part of its CRM suite that comes free of charge and thus serves as an ideal choice for businesses in the startup and small business segments. The platform equips users to develop bots which perform lead qualification alongside scheduling meetings and answering customer FAQs through an interface that requires no coding skills.
The built-in integration with HubSpot CRM provides bots with access to customer contextual information thus improving both the intelligence and personal touch of their dialogues.
HubSpot stands out because users can easily integrate marketing as well as sales and support tools into its platform structure. Repeatable tasks become automated using HubSpot while the platform retains human character in assistance functions. Customers utilizing HubSpot CRM can easily enhance their customer support capability through this platform regarding their existing CRM setup at no additional cost.
Features:
- No-code chatbot builder
- Seamless CRM integration
- Lead qualification and meeting scheduling
- Context-aware conversations
- Pre-built templates for quick setup
Website: https://www.hubspot.com/products/chatbot-builder
Pricing: Free
6. Freshchat by Freshworks
Freshworks provides Freshchat as an AI-powered customer messaging solution which manages conversations through web chat and mobile devices and social media platforms. The AI bot named Freddy provides users with intelligent suggestions and answers frequently asked questions and sends proactive messages to engage customers in advance of their queries.
The unified inbox together with bot-human collaboration in Freshchat makes this software an excellent option for scalable support systems. The platform provides built-in integration capabilities with Freshdesk and Freshsales enabling companies to create continuous customer support-to-sales processes.
Features:
- AI bot Freddy for self-service automation
- Omnichannel messaging (WhatsApp, Facebook, website, etc.)
- Multilingual support
- Unified team inbox
- Integration with Freshdesk and CRMs
Website: https://www.freshworks.com/live-chat-software/
Pricing:
| Free | Growth | Pro | Enterprise |
| $0 | $17.47/mo | $46.61/mo | $74.58/mo |
7. Giosg
Giosg presents an AI customer engagement platform which helps companies enhance their customer support and lead generation and sales activities by enabling automated intelligent solutions. Businesses can use Giosg to provide timed personalized assistance through a platform which unifies human agents with AI-powered chatbots and behavior analytics.
The AI-powered chatbot within Giosg performs three main actions by managing frequent client inquiries and providing website navigation guidance simultaneously with lead acquisition workflows.
The distinct selling point of Giosg lies in its capability to merge data analytics with customer-facing tools. The platform enables you to establish behavioral-based triggers which activate the bot while customers require support. Giosg stands out for its ability to serve businesses which require precise timing alongside personalized experiences such as eCommerce as well as real estate and financial services organizations.
Features:
- AI-powered chatbot with lead capture
- Real-time visitor tracking and targeting
- Custom chat triggers based on user behavior
- Easy integration with CRMs and CMS platforms
- Detailed analytics and conversion tracking
🔗Website: https://www.giosg.com
Pricing: Available on request
8. Tidio
Popular customer support chatbot Tidio was created for small and medium-sized organizations seeking user-friendliness and affordability. It helps businesses answer questions instantaneously, automate lead gathering, and handle customer issues even beyond business hours by integrating AI chatbots and live chat into a single platform. Non-technical users can easily design automation flows using its drag-and-drop chatbot builder.
Tidio’s ability to smoothly combine AI and human responses enhances user experience without taxing the support staff. This is what sets it apart. Tidio is perfect for eCommerce companies looking to automate cart recovery and upselling because it interacts with platforms like Shopify, WordPress, and Wix.
Features:
- Live chat + AI chatbot in one tool
- Visual chatbot builder
- Email and Messenger integration
- Pre-built automation templates
- Multilingual chat support
🔗Website: https://www.tidio.com
Pricing:
| Starter | Growth | Plus | Premium |
| $24.17/mo | $49.17/mo | $749/mo | $2999/mo |
9. Intercom Fin AI
The innovative Fin AI chatbot from Intercom brings instant accurate support which requires limited human involvement to perform technical tasks. GPT-4 enables the platform integration at Intercom to provide businesses with 24/7 support through conversational intelligence. The self-reliant capabilities of Fin enable it to solve approximately 50% of support cases directly thus preventing large numbers of tickets from being created.
This system enables resolved questions from Fin for clients before automatically transferring unanswerable questions to support personnel. Using Intercom you obtain command over response tone and precision because you can modify its knowledge base. SaaS and eCommerce companies benefit from Fin because it enhances customer satisfaction without requiring additional support agents.
Features:
- Powered by GPT-4 for natural and fast responses
- Learns from your help center articles
- Escalates complex issues to human agents
- Multilingual support
- Advanced analytics and conversation reports
🔗Website: https://www.intercom.com
Pricing:
| Essential | Advanced | Expert |
| $29/mo | $85/mo | $132/mo |
10. Zendesk AI
The integrated strength of automation within Zendesk AI together with intelligent routing protocols delivers exceptional support experiences to customers and support staff. The platform uses AI functionality to automate easy customer inquiries through bots and efficiently guide intricate problems to suitable human representatives.
The incorporation of AI technology makes Zendesk particularly useful for business operators falling between medium and large sizes who aim to enhance their service response times while lowering agent service workloads.
The key feature of Zendesk lies in its built-in support ticket system and CRM that enables businesses to control conversations through all communication channels using one unified platform. The system analyzes historical interactions to constantly enhance its responses and supports multiple languages which benefits organizations that provide worldwide support services.
Features:
- AI-powered chatbots with intelligent routing
- Natural language processing for better customer understanding
- Seamless handoff from bot to human
- Multilingual support
- Integration with CRM and help desk tools
Website: https://www.zendesk.com
Pricing:
| Support | Suite | Professional |
| $19/mo | $55/mo | $115/mo |
Conclusion
In conclusion, AI customer support Chatbots are transforming how companies interact with their clientele. These intelligent tools can efficiently and at any time of day do any task, including problem-solving, order assistance, and question-answering. By answering routine questions, they free up agents’ time to work on more complicated problems, saving both consumers and support teams time.
Using a chatbot can increase customer satisfaction, expedite service, and even increase revenue, regardless of the size of your company. Selecting a solution that meets your needs, is user-friendly, and integrates seamlessly with your current systems is crucial.
FAQs
How does an AI chatbot improve customer support?
It provides quick answers to common questions, works 24/7, and reduces the workload of human agents. This leads to faster response times, better customer satisfaction, and more efficient support operations.
Can I use an AI chatbot without any coding knowledge?
Yes, many platforms offer easy-to-use visual builders that don’t require any coding. You can create chatbot flows using drag-and-drop tools or ready-made templates.
Is it possible to connect a chatbot to my website or social media?
Absolutely! Most chatbots can be easily added to your website and connected to platforms like Facebook Messenger, Instagram, WhatsApp, and more.
