Bangalore, which now goes by the name Silicon Valley of India, has now shot up to become a world center of business process outsourcing (BPO). The city has become a place to be with its talented labor, affordable services, and state-of-the-art facilities that lure the best BPO firms to settle there.
These firms provide a wide variety of solutions to clients in different parts of the world through customer support and IT-enabled services, finance, and HR outsourcing.
Be it an individual seeking employment in the BPO line or a company that dreams of outsourcing its functions, Bangalore — often regarded as the IT hub of India — has a wide palette of decent BPO companies. This blog will bring forth the names of the top 20 BPO companies in Bangalore with an explanation of their services, strengths, and why these firms are the shining light in one of the most competitive outsourcing markets across the globe.
BPO Companies Growth in Bangalore
The BPO industry in Bangalore has witnessed strong yet evolving growth, driven by increasing AI adoption, expansion of global business services hubs, and rising employment. The city contributes nearly 30% of India’s BPO revenue—about ₹16 billion—anchored by a workforce of over 200,000 agents and 300,000 AI-trained professionals, marking a 50% jump from 2023.
Nationally, India’s BPO market is forecasted to reach US$139 billion by 2033, fueled by compounded global demand, automation, and government incentives. In Bangalore specifically, growth leans on robust tech infrastructure, strategic time zones, and a thriving GCC ecosystem. The move to AI-led services sets up the city for a robust recovery, even in the event of a recession in 2023.
List of Top 20 Best BPO Companies in Bangalore
1. Transact Global BPO
Based in Bangalore, Transact Global is a leading player in the BPO industry in Bangalore. It deals with voice, non-voice, and IT-enabled services. It is the center that is cited to be responsive 24 hours a day and offers an effective service with regard to customer care, data processing, and technical support.
The company has a strong infrastructure that includes a 24/7 setup and serves domestic and international clients. They are insightful in quality and client satisfaction, which positions them as a strong outsourcing partner to business units in various sectors.
Features:
- Customer support (voice & non-voice)
- Technical support services
- Data entry and processing
- IT-enabled services
- 24/7 multilingual assistance
2. Kraft BPO Solutions Pvt Ltd
Kraft BPO Solutions is a dynamic BPO firm that deals with customer services, back office, and technical support. They are also associated with the practice of investing in the development of employees and training, and this aspect ensures the high quality of provided services.
Kraft holds hands with large firms and startups by having a powerful workforce and well-developed systems. Their customer-oriented solution and affordable services have won them the name of eggs in the Bangalore BPO market.
Features:
- Inbound and outbound customer service
- Email and chat support
- Telemarketing and lead generation
- Back-office operations
- Technical helpdesk
3. Allsec Technologies
Allsec Technologies is an experienced BPO that provides services in HR outsourcing, customer service, and data management. They cater to different sectors such as telecom, banking, and retail.
They make use of advanced data analytics tools along with technology and compliance to ensure smooth and secure operations. They have a team that is prepared to attend to international and domestic clients. As a result, they are a trustworthy Bangalore BPO partner.
Features:
- HR outsourcing (payroll & compliance)
- Customer care support
- Data analytics and reporting
- Collections and recovery
- Finance and accounting services
4. Vindhya E-Infomedia Pvt Ltd
Vindhya E-Infomedia is characterized by broad-based hiring, which includes disabled and underprivileged individuals. They provide data entry and customer support services, using effective customer support tools to ensure efficiency and quality. Additionally, they offer finance processing services.
The social impact mission is coupled with delivering quality BPO services. What makes them unique in the BPO industry in Bangalore is their work ethics and compassion.
Features:
- Data entry and back-office processing
- Voice and non-voice customer support
- Finance and HR outsourcing
- Document digitization
- Services supporting social impact employment
5. KAP Call Center Pvt. Ltd.
KAP Call Center provides voice customer services and telemarketing services to various companies in various industries. Being famous due to their friendly and well-managed staff, they concentrate on providing their customers with great interactions. They also utilize lead generation tools to enhance their outreach and help clients grow their customer base efficiently.
It has enabled them to have long-term relationships with their clients because of their flexibility in their working time and efficiency. KAP has an experience of more than 7 years, which makes it a trusted BPO provider.
Features:
- Outbound telecalling
- Customer care services
- Lead generation
- Telemarketing campaigns
- Survey calling and feedback collection
6. Qbix BPO & Call Centre
Qbix BPO is a trustworthy center in Bangalore with more than 10 years of experience. They offer voice and non-voice services such as customer support services, lead generation, and appointment scheduling.
They are strong because they have trained personnel and are ready to meet the deadlines of their clients. Qbix is the company many small and mid-size businesses select to work with due to its professional and affordable services.
Features:
- Customer support (voice)
- Lead generation and appointment setting
- Back-office services
- Email and chat support
- Tech support
7. Greet Technologies Private Limited
Greet Technologies provides a diversity of BPO services that are distinguished by inbound or outbound calling, data processing, and back office support. They are not rigid, and they offer services according to the clients.
They have a great number of workers and sophisticated equipment, offering their services to Indian firms and ones all over the world. Greet is also suited for companies that want convenience and multitasking in their operations.
Features:
- Inbound & outbound call services
- Backend processing
- Document verification
- CRM management
- Data entry and database maintenance
8. Teleperformance Bangalore
One well-known BPO brand worldwide is Teleperformance, which is particularly well-known in Bangalore. They offer customer care to clients all over the globe, and their technical support and digital services.
Although the company is renowned for its excellent working environment, other workers speak of low wages. Nevertheless, they are a common employer due to their training programs and the exposure they have to the world at large. They sponsor numerous large brands in various industries.
Features:
- Omnichannel customer experience
- Technical support services
- Sales and lead conversion
- Back-office support
- Digital transformation solutions
9. Trupp Global Technologies Pvt. Ltd.
Trupp Global provides BPO services such as data entry, document processing, and customer care. The business is supportive of the startups and start-up owners because the firm provides specialized outsourcing facilities.
They offer efficient services because they operate 24/7. Trupp Global has a reputation for being a good company to work for and has a reputation for ensuring quality in all the projects they undertake.
Features:
- Data entry and form processing
- Document management
- Customer care (voice and non-voice)
- Image editing and graphics support
- Finance and accounting outsourcing
10. VCATCH
VCATCH is a respectable, skilled, and expert BPO business. They offer data processing, back-office services, and customer support.
They are a trusted outsourcing partner because of their long-standing system in the industry and customer satisfaction. They are concerned with value-added services, which are meant to save businesses both time and money running their operations.
Features:
- Customer service and support
- Technical support services
- Data entry and processing
- Inbound/outbound calling
- Business consulting services
11. IkonMytri Services Private Limited
IkonMytri Services is a company that offers BPO and software services based on the viewpoint of communication. Their disruptive model assists the clients in reducing operational costs and enhancing customer engagement through advanced customer engagement software. They assist their clients in various industries using modern tools and well-trained personnel. The firm is also valued for its work atmosphere and prompt service provision.
Features:
- Communication support services
- Data entry and virtual assistance
- Customer engagement solutions
- Chat & email support
- Digital marketing assistance
12. Outsource2India
Outsource2India will provide various BPO services such as finance, customer support, data entry, and legal processing, among many others. They have international clients, particularly those from the US and the UK.
They are accurate and efficient due to their high data security and are part of professional teams. The company has assisted companies around the world to reduce expenses and still uphold the level of service delivery.
Features:
- Finance & accounting outsourcing
- Data entry and data conversion
- Legal process outsourcing
- Call center services
- Software development and IT services
13. Q-Dat – Data Entry Services
Q-Dat is a data entry and document processing firm. They are also described as those who are timely and very precise in delivering work. It is the right place to get assistance in managing data, processing forms, and other back-office work, especially for businesses. Their low costs and good service delivery position make them a good outsourcing option for small and medium-sized enterprises.
Features:
- Data entry and processing
- Document scanning and digitization
- Form filling and verification
- Back-office support
- Image editing services
14. NeoLotex Business Solutions Private Limited
NeoLotex provides BPO and software services, with document management, data processing, and customer care as the major areas. The business ethics are concentrated on quality service and timely delivery.
They are able to satisfy various customer needs by relying upon the qualified labor force and application of the original technology. NeoLotex is the best destination for businesses that want secure and scalable outsourcing solutions.
Features:
- Document lifecycle management
- BPM and BPO services
- Data security and analytics
- Customer lifecycle support
- IT integration and process optimization
15. ProGlobalBusinessSolutions
ProGlobalBusinessSolutions is a company that provides business services as well as a BPO with more than 10 years of experience. They represent the global clients in the fields of graphics, content writing, customer support, and virtual assistance.
They are trained and have a small team that provides tailor-made solutions depending on the needs of the clients. In the company there is the element of professional attitude and excellence.
Features:
- Customer support (email/chat/voice)
- Virtual assistance services
- Graphic design and web development
- Content writing and editing
- Market research & lead generation
16. Go4customer
Go4customer offers the best BPO and call center services in Bangalore. Their services incorporate lead creation, help desk, and customer support. They integrate technology and skilled teams to provide quality outsourcing services. Go4customer is a well-established name in the BPO industry in India, known among top BPO companies in Noida as well, and it has a high level of satisfaction among its clients.
Features:
- Inbound and outbound call center services
- Lead generation and appointment setting
- Technical helpdesk
- Email and chat support
- Customer retention services
17. Han Digital Solution P Ltd
Han Digital is a consulting firm that provides outsourced services for the hiring process. They are involved in providing workers and back offices to companies. The staff is referred to as sociable and accommodating.
They have in-depth industry expertise and are research-oriented, so they can prove to be a good companion in getting decent teams together and streamlining HR operations.
Features:
- Recruitment process outsourcing
- Talent market research and mapping
- HR process automation
- Resume sourcing and screening
- Talent acquisition consulting
18. Allstate India Private Limited (Allstate India)
Allstate India is an organization within the worldwide group Allstate and provides business process and IT support. The company pays attention to the well-being of its employees and innovativeness, which are known to be characterized by a good work-life balance.
They offer claims handling, data handling, and customer services. Allstate can be the right choice for people who want stability and career advancement in the BPO industry in Bangalore.
Features:
- Claims processing and support
- Policy administration
- Data analytics and reporting
- Customer care services
- IT and digital operations
19. Brickwork India
Brickwork India has back-office services and virtual assistants for clients worldwide. They emphasized professionalism, timely delivery, and cost-effective solutions. They have a robust remote performance and assist businesses and businesspeople in performing activities that are not their core. They enjoy the popularity of international clients due to their adherence to the quality of service.
Features:
- Virtual assistant services
- Business support services
- Market research and analytics
- Financial modeling
- Admin and documentation support
20. Ikontel Solutions Pvt Ltd
Ikontel Solutions is a BPO and blossoming communication services company situated in Bangalore with several offices at various destinations around the globe. Described as an innovative and futuristic company, they provide customer support, technical services, and software solutions.
The company works among different industry players and is valued due to its professional team and the use of modern infrastructure. Ikontel is a perfect solution for companies that require smart outsourcing services.
Features:
- Voice-based BPO services
- Technical support and helpdesk
- Chat and email support
- Software and IT-enabled solutions
- Multichannel customer service
Ending Note
The BPO industry in Bangalore is making it big on the innovation, talent, and connectivity front. The above 20 BPO companies in Bangalore are examples of the strengths enjoyed by the city in terms of the provision of world-class services in numerous sectors through outsourcing. These BPOs have scalable, efficient solutions, whether you are trying to reach quality customer service or backend operations or industry-based solutions.
The industry keeps on advancing as Bangalore has always been at the focus, and now it serves the world with its unique expertise and devotion. The correct choice of the BPO partner within this thriving ecosystem can make a huge difference to your business success and performance level. Research the possibilities and make the best of Bangalore’s BPO prowess in your next strategic position. In fact, many of these firms are counted among the leading BPO companies in India, showcasing the country’s dominance in the global outsourcing market.
FAQs
1. How can the BPOs in Bangalore remain Competitive in the International Market?
They pour lots of money into AI, automation, and multilingual pools of talent. Most of them also provide 24-hour assistance so that they can serve their customers at varying times without affecting the quality of services.
2. Why is Bangalore BPO Talent Different From Other Cities?
Bangalore is endowed with a blend of technology-literate people and the excellent ability to communicate using the English language, augmented by the graduates of the top institutions. This puts the BPOs in a very good position to offer both customer-facing and technical services.
3. Are Startups Able to Use BPOs in Bangalore?
Most Bangalore BPOs provide tailored, scalable solutions, making them an affordable option for new firms that need to simplify their operations without having to create large in-house departments.
4. Can Bangalore BPOs Only do Call Center Jobs?
Not in the least. Voice support is a major service, but plenty of BPOs now focus on higher-value work, such as data analytics, finance and accounting, legal process outsourcing, and even healthcare back-office services.
5. How do BPOs of Bangalore Maintain the Data Security of International Clients?
The best BPOs comply with such international data protection guidelines as ISO/IEC 27001 and GDPR. They employ high standards, train the workforce, and conduct frequent audits to maintain privacy and gain client trust.
