Telehealth software has revolutionized healthcare by enabling clinics to provide virtual consultations, improve patient management, and increase accessibility. As an increasing number of people become connected to distant healthcare services, a best-of-breed telehealth platform is an essential choice for clinics seeking to enhance efficiency, comply with HIPAA regulations, and deliver quality care.
The software is essential to doctors, therapists, medical administrators, and IT professionals who manage medical technology. The key choice criteria among the 15 best telehealth software for clinics are user experience, HIPAA compliance, ease of use, electronic health record (EHR) integration, scalability, security, cost-effectiveness, and user experience.
With these criteria, clinics can choose the most suitable platform to facilitate their telehealth operations while providing a smooth experience for patients and providers. Check out our guide on HIPAA-Compliant Telehealth Platforms.
Criteria For Selecting The Best Telehealth Software For Clinics
The following are some of the criteria that should be kept in mind while selecting the best telehealth software for clinics:
- HIPAA compliance: Upholds healthcare regulatory standards while ensuring the security and privacy of patient data.
- Ease of use: Simple and intuitive interface for patients and healthcare professionals to ensure seamless virtual consultations.
- Integration with EHR/EMR: Seamless integration with electronic health records (EHR) and practice management systems for streamlined workflows.
- Scalability: Support for any size of clinic, ranging from solo professionals to multi-campus health centers.
- Video and audio quality: Rich, error-free video conferencing with fewer interruptions to maintain meaningful patient communications.
- Automation and scheduling: To save administrators’ time, there are built-in scheduling features, reminders, and an automated workflow.
- Multi-device accessibility: Compatibility on desktops, tablets, and smartphones to simplify and improve usability.
- Secure messaging and documentation: Secure communication, electronic prescriptions, and patient documentation capabilities.
- Customizable features: Flexible to accommodate individual clinic requirements, such as branding, telemedicine workflows, and specialty-specific tools.
- Pricing and affordability: Affordable solutions provide value for money with clear pricing models.
- Patient engagement tools: Capabilities such as automated follow-ups, patient education, and feedback collection for improved care.
- Support and reliability: 24/7 customer support system, low downtime, and technical support to maintain seamless operations.
List Of 15 Best Telehealth Software For Clinics
1. Teladoc Health
Teladoc Health is a worldwide leader in telemedicine, providing virtual care services across several specialties such as primary care, mental health, and chronic disease management. The platform enables patients to access licensed doctors through video consultations, mobile apps, and phone calls.
It has integration capabilities with several EHR systems and offers AI-powered insights for individualized care. Teladoc is broadly used by hospitals, employers, and insurers and is an integrated telehealth solution for numerous healthcare requirements.
Key Features:
- 24/7 virtual consultations with licensed physicians
- AI-powered health insights
- Integration with health insurance providers
- Mobile app for easy access
Pros:
- Wide network of specialists
- User-friendly interface
Cons:
- Higher costs for uninsured users
- Limited availability of certain specialists
Pricing: Varies according to the type of consultation and insurance coverage.
Who should use it? Large healthcare systems, employers, and individuals are seeking convenient virtual care.
2. Amwell
Amwell is a telehealth solution that provides 24/7 virtual care services such as urgent care, behavioral health, and chronic disease management. Amwell works seamlessly with hospital systems and EHRs, allowing healthcare providers to offer remote consultations via secure video conferencing.
Amwell is broadly used by hospitals, insurers, and employers to expand access to care for patients. Using advanced scheduling technology, AI-powered triage, and virtual prescribing capabilities, Amwell provides easy virtual delivery of healthcare to any organization, big or small.
Key Features:
- Video consultations with doctors and therapists
- EHR integration
- Prescription and referral management
- Multi-device accessibility
Pros:
- Strong partnerships with hospitals
- Wide range of healthcare services
Cons:
- Some services are insurance-dependent
- Limited availability for certain specialties
Pricing: Varies by consultation and insurance coverage.
Who should use it? Hospitals, large healthcare providers, and employers.
3. MDLIVE
MDLIVE is a telemedicine product that provides virtual urgent care, dermatology, psychiatry, and behavioral health visits. It enables patients to be reached by licensed doctors and therapists via video chat, mobile apps, or phone. The product is connected with major EHRs and provides prescription delivery.
MDLIVE is recognized for its user-friendly interface and globally renowned care and is the first choice of employers, insurers, and individuals seeking virtual healthcare solutions. Its national network of providers offers instant and dependable access to care.
Key Features:
- 24/7 access to virtual healthcare providers
- Prescription fulfillment
- Behavioral health services
- Secure mobile app
Pros:
- Quick appointment scheduling
- Affordable pricing
Cons:
- Limited availability in some states
- No in-person follow-up care
Pricing: Pay-per-visit or insurance-based pricing.
Who should use it? Individuals, employers, and insurance companies.
4. Doxy.me
For practitioners, Doxy.me offers a simple, cost-free, and safe telemedicine alternative. It provides HIPAA-compliant video conferencing with no downloads or subscriptions. Practitioners are able to build virtual waiting rooms, have remote consultations, and send secure messages to patients.
Due to its ease of use and accessibility, Doxy.me is frequently used by hospitals, clinics, and solo practitioners. While monitoring the cost, it has the telehealth capability that is needed without complicated integration or costly software.
Key Features:
- No software installation required
- HIPAA-compliant video conferencing
- Customizable virtual waiting rooms
- Secure patient-provider communication
Pros:
- Free plan available
- Simple user interface
Cons:
- Limited features in the free version
- No built-in billing system
Pricing: Free; premium plans start at $35/month.
Who should use it? Small clinics, therapists, and independent practitioners.
5. Zoom for Healthcare
Zoom for Healthcare is a HIPAA-compliant video conferencing tool that medical practitioners can utilize in their business. Through its service, hospitals, along with clinics and private practices, maintain secure virtual consultations with their patients.
Healthcare professionals can use the solution with EHR integration and perform virtual waiting rooms and screen share, and group meetings.
Healthcare providers around the world use Zoom for Healthcare services because it provides end-to-end encryption protection alongside HD video quality. The solution operates at a high level of security and allows scalability, and thus serves as a dependable system for healthcare providers.
Key Features:
- Encrypted video calls
- Customizable virtual waiting rooms
- Integration with EHR systems
- Cloud-based storage for recordings
Pros:
- Scalable for large healthcare institutions
- Reliable video quality
Cons:
- Requires IT expertise for setup
- Additional costs for HIPAA compliance
Pricing: Custom pricing based on usage.
Who should use it? Hospitals, large clinics, and healthcare enterprises.
6. Doximity Dialer
Doximity Dialer is a healthcare telehealth platform designed for doctors that allows them to initiate secure video and phone calls directly from their devices while displaying their office number. Used by over 80% of physicians in the United States, it features HIPAA-approved video conferencing, texting, and voice calls.
Doximity Dialer is an EHR system-integrated and streamlines patient communication without any additional hardware or software requirements. Its safety and convenience render it a first preference among physicians who deal with virtual care.
Key Features:
- Encrypted calls and video visits
- Customizable caller ID
- HIPAA-compliant communication
- Seamless mobile access
Pros:
- No need for patient app installation
- Free for doctors
Cons:
- Limited advanced telehealth features
- No EHR integration
Pricing: Free with premium features available.
Who should use it? Physicians and healthcare professionals need secure communication.
7. AthenaTelehealth
AthenaTelehealth is one of the telemedicine solutions offered on Athenahealth, with secure video consultations, patient scheduling, and integration with EHR. The system, created for deployment in medical practices, allows providers to deliver virtual care with instantaneous access to patients’ records.
It has some of the features, such as reminders for appointments, automated billing, and compliance tracking. AthenaTelehealth enhances the efficiency of telehealth services by integrating virtual visits directly into clinical workflows, making it a top choice for small and large healthcare organizations.
Key Features:
- EHR and billing system integration
- Video consultations
- Secure patient messaging
- AI-driven appointment scheduling
Pros:
- Seamless practice workflow integration
- Comprehensive reporting tools
Cons:
- Higher pricing for small practices
- Requires training for new users
Pricing: Custom pricing.
Who should use it? Large healthcare providers and multi-specialty clinics.
8. eClinicalWorks Healow
eClinicalWorks Healow is a telehealth platform with virtual visits, remote patient monitoring, and patient engagement functionalities. The platform can be integrated with eClinicalWorks EHR so that providers can track virtual visits, order meds, and engage with patients from a single interface.
Mobile apps, analytics based on artificial intelligence, and automated reminders are provided through the platform to assist in patient outcomes. Healow is used by hospitals, clinics, and private practices universally as a one-stop shop solution for health care delivery and patient engagement in the digital era.
Key Features:
- Appointment scheduling
- Patient portal access
- Virtual consultations
- Cloud-based EHR integration
Pros:
- Strong data security
- Versatile patient engagement tools
Cons:
- Complex interface for new users
- Limited third-party integrations
Pricing: Custom pricing.
Who should use it? Large hospitals and healthcare networks.
9. VSee
VSee is a no-code telehealth platform that enables healthcare providers to tailor telemedicine workflows without coding skills. VSee provides safe video conferencing, scheduling, e-prescribing, and intake patient features.
VSee has applications in hospitals, clinics, and government health organizations for the monitoring of remote patients and chronic disease care.
The platform is a modular setup through which organizations can customize their telehealth services based on specific requirements, and thus is an adaptable option for virtual care providers.
Key Features:
- Secure video conferencing
- Multi-device compatibility
- EHR integration
- Payment processing
Pros:
- Highly customizable
- User-friendly interface
Cons:
- Requires setup and customization
- Limited free version features
Pricing: Custom pricing.
Who should use it? Hospitals and healthcare organizations with specific telehealth needs.
10. SimplePractice
The telehealth platform SimplePractice was made specifically for private practice therapists, counselors, and healthcare providers. The telehealth platform provides secure video calls and supports appointment scheduling and both billing processes and documentation functions through its HIPAA standards.
Through its platform, practitioners get the ability to conduct remote sessions while managing secure messages alongside client record management. The complete telehealth system with easy use and insurance carrier connection features of SimplePractice provides mental healthcare professionals with a suitable solution.
Key Features:
- Secure video conferencing
- Automated appointment reminders
- Integrated billing
- Documentation tools
Pros:
- Easy to use for solo practitioners
- Affordable pricing
Cons:
- Limited scalability for large practices
- Basic analytics features
Pricing: Starts at $29.40/month.
Who should use it? Therapists, counselors, and mental health professionals.
11. TheraNest
TheraNest is a practice management and telepractice software designed to address the needs of psychologists, therapists, social workers, and mental health practitioners. It supports HIPAA-compliant video conferencing, client scheduling, progress notes, and billing. TheraNest allows messaging and secure document sharing from the client portal.
The software also includes automated appointment reminders and in-depth analytics in addition to. With these features and more, the software simplifies complexities with virtual mental health services. Its ease and affordability have earned it a special place in group practices and solo practitioners.
Key Features:
- Secure video conferencing
- HIPAA-compliant messaging
- Client progress tracking
- Insurance billing integration
Pros:
- All-in-one mental health solution
- User-friendly for small practices
Cons:
- Limited customization
- Pricing can be high for solo practitioners
Pricing: Starts at $42/month.
Who should use it? Mental health professionals and therapy clinics.
12. Spruce Health
Spruce Health is a telemedicine platform with secure video consults, messaging, and practice management. It is designed to be used by specialists, therapists, and primary care providers and has team collaboration, encrypted messages, appointment management, and workflows that are automatically optimized for better productivity.
Spruce Health also integrates with EHR systems. The secure messaging functionality of the platform allows clinicians to exchange messages asynchronously with patients and is hence a multi-faceted solution for healthcare practices today looking for an integrated virtual care experience.
Key Features:
- Encrypted messaging
- Video consultations
- EHR integration
- Automated workflows
Pros:
- Great for team collaboration
- Secure messaging options
Cons:
- Higher learning curve
- Limited free version
Pricing: Custom pricing.
Who should use it? Healthcare teams and clinics focused on patient communication.
13. eVisit
eVisit is a telemedicine solution aimed at enterprise healthcare organizations like large hospital groups and medical groups. It offers secure video visits, patient triage, and integration with EHRs.
eVisit is designed to enhance patient involvement, streamline provider operations, and cut down on administrative time. The solution offers AI analytics and follow-up automation to improve clinical efficiency.
With its robust security functions and scalability, eVisit is ideal for healthcare organizations looking for an integrated virtual care solution.
Key Features:
- Secure video consultations
- AI-powered patient triage
- EHR integration
- Custom branding
Pros:
- Designed for large-scale operations
- HIPAA compliant
Cons:
- High cost
- Requires IT setup
Pricing: Custom pricing.
Who should use it? networks of large hospitals and enterprise healthcare providers.
14. Kareo Telehealth
Kareo Telehealth is a cloud-based care platform built into Kareo’s practice management and EHR offerings. The platform allows small and mid-size medical practices to perform HIPAA-compliant video consultations, capture patient records, and process billing in one platform.
The solution features automated reminder calls for appointments, secure messages, and digital intake forms. Kareo Telehealth is of great value for independent practitioners and small clinics in need of a cost-effective, all-in-one telehealth and practice management option.
Key Features:
- Secure, HIPAA-compliant video calls
- Integrated with Kareo EHR and billing
- Patient self-scheduling
- Mobile and desktop access
Pros:
- Designed for independent practices
- Easy to integrate with Kareo services
Cons:
- Limited features for large healthcare systems
- Pricing can be high for solo practitioners
Pricing: Custom pricing.
Who should use it? Small to medium-sized practices and independent providers.
15. Mend
Mend is made to help reduce missed appointments by alerting patients and boosting their health outcomes with AI automation. It gives access to video visits, safe messaging, reminders about appointments, forms available online and analyses powered by artificial intelligence.
Because Mend can work well with many EHR and practice management systems, it is a perfect solution for smoothing out workflows in healthcare organizations.
Hospitals, specialty offices, and providers of behavioral health depend on the platform to safely and smoothly deliver virtual care services. Because Mend is designed with patients in mind, people are quick to use it, and it is easy for providers to manage.
Key Features:
- HIPAA-compliant video conferencing
- AI-powered no-show prediction and reminders
- Digital intake forms and patient scheduling
- EHR and PM system integration
Pros:
- High patient engagement and satisfaction
- Reduces administrative burden
Cons:
- Requires onboarding time
- Pricing may be high for small practices
Pricing: Custom pricing.
Who should use it? Hospitals, large clinics, and enterprise healthcare providers.
Comparison Between The Best Telehealth Software For Clinics
Here’s a detailed comparison table for the best telehealth software for clinics, including features, pricing, use cases, and websites:
| Software | Key Features | Pricing | Best For | Website |
| Teladoc Health | AI-powered insights, virtual consultations, and managing chronic illnesses | Custom pricing | Large healthcare organizations, hospitals, and insurers | teladochealth.com |
| Amwell | 24/7 telehealth, EHR integration, digital prescriptions | Custom pricing | Hospitals, insurers, and large clinics | amwell.com |
| MDLIVE | Video calls, mobile app, urgent care, behavioral health | Custom pricing | Employers, insurers, individuals | mdlive.com |
| Doxy.me | Free, HIPAA-compliant video calls, virtual waiting rooms | Free & Paid Plans | Small clinics, solo practitioners | doxy.me |
| Zoom for Healthcare | HIPAA-compliant video conferencing, screen sharing, EHR integration | Custom pricing | Hospitals, therapy practices | zoom.us |
| Doximity Dialer | Secure phone & video calls, text messaging, EHR integration | Custom pricing | Physicians, private practices | doximity.com |
| AthenaTelehealth | Integrated EHR, practice management, and scheduling | Custom pricing | Clinics, hospitals | athenahealth.com |
| eClinicalWorks Healow | Remote patient monitoring, mobile apps, and patient engagement | Custom pricing | Multi-specialty practices, hospitals | eclinicalworks.com |
| VSee | No-code customization, secure video, e-prescriptions | Custom pricing | Small clinics, non-technical users | vsee.com |
| SimplePractice | Scheduling, billing, video calls, and documentation | Starts at $29.40/month | Therapists, counselors, and small practices | simplepractice.com |
| TheraNest | Practice management, HIPAA-compliant telehealth, and scheduling | Starts at $42/month | Mental health professionals | theranest.com |
| Spruce Health | Secure messaging, telehealth, and team collaboration | Custom pricing | Primary care, specialists, therapists | sprucehealth.com |
| eVisit | AI-powered triage, secure video calls, EHR integration | Custom pricing | Large healthcare organizations | evisit.com |
| Kareo Telehealth | Integrated with EHR & billing, secure messaging | Custom pricing | Small and mid-sized practices | kareo.com |
Mend | High-quality video, AI transcription, virtual waiting rooms | Custom pricing | Healthcare providers, hospitals | mend.com |
Conclusion
Selecting the best telehealth software for clinics is based on particular needs, budgets, and workflow demands. Large healthcare providers would have Teladoc Health and Amwell offer enterprise-level solutions with sophisticated integrations. Small to mid-sized practices would find SimplePractice or Kareo Telehealth suitable, with easy-to-use interfaces and key practice management capabilities. Doxy.me and Zoom for Healthcare are ideal for providers looking for simple, HIPAA-compliant video consultations.
For mental health practitioners, Spruce Health and TheraNest provide personalized solutions with safe messaging and documentation features. Clinics that need strong EHR integration might use AthenaTelehealth or eClinicalWorks Healow. Finally, the choice of best telehealth software for clinics relies on how easy it is to use, how secure, how scalable, and how priced, to guarantee a smooth virtual care experience for both patients and providers.
FAQs
1. What are the key features to consider in the best telehealth software for clinics?
The necessary key features in the best telehealth software for clinics are HIPAA compliance, secure video conferencing, scheduling appointments, integration with EHRs, patient messaging, billing integration, and accessibility on multiple devices.
2. Which telehealth software is ideal for small clinics?
SimplePractice, Kareo Telehealth, and Doxy.me are ideal for small clinics because they are affordable, easy to use, and provide fundamental telehealth functionalities.
3. Is telehealth software HIPAA-compliant?
The majority of credible telehealth platforms, such as Zoom for Healthcare, Teladoc Health, and Amwell, take measures to maintain HIPAA compliance to safeguard patient information.
4. Can telehealth software integrate with EHR systems?
Yes, telehealth platforms such as AthenaTelehealth and eClinicalWorks Healow provide integrated EHR for improved patient management.
5. How much does telehealth software cost?
Prices differ, ranging from free use with Doxy.me for basic use to premium options such as Teladoc Health, providing advanced capabilities for larger organizations.
