Customers of the current generation need organizations that offer them prompt, unique, and omnichannel support that is beyond voice communication. Shopify customer support apps are advanced tools to address such exigent customer care needs as these have become more complex with time. These powerful tools are really easy to integrate with your Shopify store to establish a set of support features that can give your company an enormous boost in various aspects that have a direct impact on the customers.
These apps do not simply provide solutions for ticket management but also include features that offer smart solutions, automate processes, and disconnect the numerous intertwining channels of support, which allows your team to provide your customers with efficient backing, something that seems personal, fast, and professional.
Here, I’ve reviewed the 10 best customer service apps that you can use with Shopify to help you interact with your customers. In this article, you will learn about the features, the cost-benefit analysis, and the advantages and disadvantages of each one of them so you can find the ideal tool for your company. Prepare yourself to learn how to find the powers of outstanding customer support and elevate your Shopify store to higher levels of performance.
What Are Shopify Customer Support Apps?
Customer support apps are specific niche software tools intended to support customers and customer relations services within Shopify stores exclusively. These apps offer the possibility of receiving and answering customer’s questions, creating support tickets, enabling real-time chat, developing knowledge bases, and tracking customers’ interactions in various channels.
Fundamentally, customer support apps in Shopify are all-inclusive customer relation management | CRM solutions for e-commerce stores. They go beyond traditional support methods by offering advanced features like:
- Centralized communication management
- Automated response systems
- Multi-channel support integration
- Real-time chat functionality
- Ticket tracking and resolution
- Customer interaction analytics
Why Do You Need Shopify Customer Support Apps?
- Enhanced Customer Satisfaction: Shopify customer support apps allow companies to deliver improved service in less time. Since customers can communicate through several contact points and these applications consolidate all customer interactions, all customer inquiries must be addressed leading to increased satisfaction and customer retention.
- Increased Operational Efficiency: Some of the customer support apps available at Shopify contain automation components that ease the manual burden. Ticket routing by auto, saved replies, and smart categorization help to declutter support work, and let your team work on difficult cases only.
- Comprehensive Communication Management: These apps allow for the management of several channels that include email, live chat, social media, and messaging services all in one place. This approach helps to create a centralized and efficient strategy for customer support.
- Data-Driven Insights: Shopify customer support apps are quite relevant and have functions of analytics and reporting. With time to first respond, time to resolve, and other parameters for customer interactions, businesses can only enhance their support strategies.
- Scalable Support Infrastructure: Customer support apps are ideal solutions for growing Shopify stores since they allow your support to scale in more significant volumes without sacrificing the quality of your support. They help you increase support effectiveness, irrespective of the size of your business.
- Personalized Customer Experience: Sophisticated customer support apps for Shopify implement unique customer history tracking, more informative communication templates, and order data in terms of more individualized support messages.
Key Features of Shopify Customer Support Apps
- Unified Inbox: An integrated communication platform that brings all customer communications to one point to allow the support teams to manage conversations as well as keep track of common contexts across communication points.
- Ticket Management System: Complicated tracking and routing solutions that assist in sorting out the received customer requests, determining their importance, deciding which of them should be sent to the specific support specialist, or all of that is done automatically.
- Live Chat Functionality: Communication tools that allow for customer support at the exact time a customer needs assistance; something as simple as an automated welcome message, chatbot integration, and the ability to easily transfer a frustrated customer to another agent mid-conversation.
- Knowledge Base Creation: Knowledge base, Tutorials, and help guides help the customers get answers on their own without chaining a support ticket.
- Automation and Workflow Tools: Automated functionality that assists in the automation of otherwise menial tasks, in the answering of simple frequent customer queries, or the setting up of support functions and actions among others.
- Comprehensive Reporting and Analytics: Sophisticated reporting tools that may help support identifying strengths and weaknesses of its performance, level of satisfaction of customers, speed of response to their issues, and other parameters that are important for support activity.
Comparison Table
| Tool Name | Ease of Use | Best Fit | Free Plan Available |
| HelpCenter | Easy | Shopify stores of average to large scale seeking detailed reporting tools. | Yes |
| Richpanel Customer Support CRM | Moderate | Small and medium-scale e-commerce businesses seeking automation and integrated customer service. | No |
| Chatdesk Email & FB Support | Moderate | Companies with an online presence need email and social media customer support. | No |
| Reamaze Live Chat & Helpdesk | Easy | Expanding e-commerce businesses requiring multichannel support. | No |
| Gorgias Live Chat & Helpdesk | Easy | Medium-sized Shopify businesses need advanced ticket management systems. | No |
| UVdesk eCommerce Helpdesk | Easy | Micro to mid-sized Shopify stores requiring cost-effective ticketing and multi-channel support. | Yes |
| Tidio Live Chat | Easy | Small to medium-sized e-commerce businesses need live chat and chatbot functionality. | Limited |
| Tawk.to | Very Easy | Start-ups and small Shopify stores seeking a free live chat solution. | Yes |
| Zendesk | Moderate | Medium to large Shopify businesses needing customizable support features and analytics. | No |
| LiveChat | Easy | Small to mid-sized Shopify stores focusing on growth and assertive customer service strategies. | No |
Top 10 Shopify Customer Support Apps
1. HelpCenter
HelpCenter is an all-in-one Shopify customer support application to manage all aspects of customer service. It provides a comprehensive knowledge base an enhanced ticketing system and strong analytic capabilities to give businesses superior support experiences. It is easy to use, and the features that are offered are completely flexible to meet the needs of businesses of all sizes.
Key Features:
- Real-time search incorporated into a knowledge base that can be personalized according to the user’s needs
- Improvement in the automated ticketing system with proper tracking.
- The aggregated level of figures reflecting customer support and the detailed reports on them
| Pros | Cons |
| Superb interface with just the right level closest to the MX type | Choices in design customization are quite limited |
| The best extensive tools for generating overviews of all the questions | The mobile application has relatively higher prices for small businesses |
| Seamless Shopify integration | The most fundamental features of integration capabilities |
Ideal For:
- Shopify stores of average to large scale look forward to customer service with most reporting tools.
Pricing:
- Free: $0/month
- Basic: $4.99/month
- Standard: $16.66/month
- Advanced: $41.58/month
Website: https://www.helpcenterapp.com/
2. Richpanel Customer Support CRM
Richpanel is a robust customer support application that abolishes the traditional style and methodology of Shopify merchants. It offers an integrated system of multiple communication channels, other useful features like the presence of autoresponders, and an advanced tracking system that will allow the customers to get a unique experience of support. Namely, the app is designed to minimize response time and enhance the customers’ satisfaction.
Key Features:
- A single-point interface for managing any form of customer communication
- Automated email response and ticketing
- Blending multiple types of support
| Pros | Cons |
| Easy installation and setup | Little skin of the interface smartphone |
| Integrated customer service solution provider | Occasional technical glitches |
| Being able to conduct political communication education | Complex support workflows might be rather difficult |
Ideal For:
- Small and medium-scale e-commerce organizations seeking a customer service hub with elements for automation.
Pricing:
- Pro: $59/month
- Pro Max: $89/month
- Enterprise: Custom pricing
Website: https://www.richpanel.com/
3. Chatdesk Email & FB Support
Chatdesk is a powerful customer service application specifically created for Shopify store owners to help them deal with diverse customer service questions in one application. Essentially, the app focuses on the enhancement of business and client-solving tools as email and other social networks, while offering the systemized perspective of customer support. This smart categorization and identification ensures that business leads respond to customer queries most appropriately.
Key Features:
- Fully integrated multi-channel support (Email and Social Media)
- Inquiry call tagging and categorizing
- Real-time transactional analytics and executive summary of business statistics
| Pros | Cons |
| Single point of coordination to handle customer-related issues | It also has very minimal application with other programs |
| Two processes were implemented, namely the automated prioritization of inquiries | Occasional technical glitches |
| The product is also integrated with Shopify and works nicely with it | Customers are willing to pay more for better services |
Ideal For:
- Companies that do business via the internet, and who seek effective integrated support for customers through email and social media accounts.
Pricing:
- Starter: $1,500 / month
Website: https://www.chatdesk.com/
4. Reamaze Live Chat & Helpdesk
Reamaze provides customer messaging and live chat service with close integration with the Shopify store. The app has an inbox to combine customer discussions from different platforms making it easier for businesses to manage their communication. Due to the real-time messenger and collaboration features, you can also use it for quick and effective customer support for your team.
Key Features:
- Single view of messages for different modes of communication
- Actual time live communication within the focus group
- Advanced reporting and analytics
| Pros | Cons |
| Seamless Shopify integration | Chat widget can only be partially customized |
| Combined with vigorous management | Occasional performance issues |
| Robust reporting capabilities | Can be costly, especially for smaller companies |
Ideal For:
- Organizations still expanding and developing need a holistic, multichannel support solution to the increase in e-commerce operations.
Pricing:
- Basic: $17/month
- Plus: $41/month
- Pro: $29/month
Website: https://www.reamaze.com/
5. Gorgias Live Chat & Helpdesk
Gorgias is a customer support app that aims to help Shopify store owners gather all the customer messages in one place. It has a highly effective SLA helpdesk system where businesses are more capable of handling their support tickets. An advantage Unique to Zendesk is the ability to quickly view customer and order details right within the support application, thanks to Shopify integration.
Key Features:
- Single point of contact for management of tickets
- Ticket assignment and classification of messaging as an automated response
- Order management from Shopify and customer details in one place
| Pros | Cons |
| Effective customer service delivery process | Relatively few adjustments can be made to the interface |
| Multiple-tiered media interface | Basic reporting features |
| Helped automate repetitive activities | Few delays in the system’s response |
Ideal For:
- Shopify merchants who have a medium-sized business and require an advanced ticketing management system.
Pricing:
- Pro: $300/month
- Pro 10% Automation: $555/month
- Pro 20% Automation: $675/month
- Pro 30% Automation: $833/month
Website: https://www.gorgias.com/
6. UVdesk eCommerce Helpdesk
UVdesk is an all-in-one help desk solution for the Shopify store that allows complete control of the tickets and multiple channel functionalities. The features that distinguish the app are its openness, versatility to integrate with different sources and channels, and the possibility to offer a self-service knowledge base to deal with the customer’s inquiry. It could be easily implemented in businesses of all sizes due to its friendly user interface.
Key Features:
- Multi-dimensional support management
- Self-service knowledge base
- Ticket management system that can be tailored to a user’s needs
| Pros | Cons |
| Easy installation and setup | Minimal graphical user interface enhancements |
| Availability of support across platforms | Occasional technical bugs |
| Failure mode helps desk includes all the following | Basic reporting capabilities |
Ideal For:
- Micro and mid-sized Shopify stores that require efficient, cost-effective assistance.
Pricing:
- Free: $0/month
- Pro: $22/month
- Enterprise: $36/month
Website: https://www.uvdesk.com/en/
7. Tidio Live Chat
Tidio Chat is a highly functional live chat, especially for your Shopify store that enables real-time communication and automated messaging. The app has features that enable businesses to connect with their customers, design chat boxes, and incorporate a wiser chatbot. It also has an easy-to-use interface for these companies regardless of the level of technical prowess possessed by the former.
Key Features:
- Real-time chat support
- Customizable chat widget
- The channels for communication include automated messaging and chatbot functionality.
| Pros | Cons |
| Integrates into your Shopify store easily | Limited free version features |
| Customizable chat appearance | Technical challenges regarding Navision software |
| Automated response arrangements | Limitations of designing customization |
Ideal For:
- Tidio is ideal for e-commerce businesses, especially Shopify store owners, as well as small to medium-sized companies
Pricing:
- Starter: $29/month
- Growth: $59/month
- Plus: $749/month
- Premium: $2999/month
Website: https://www.tidio.com/
8. Tawk.to
Tawk.to can be described as an open-source live chat and messaging application allowing to communicate with customers immediately and monitor the behavior of visitors to the Shopify store. For businesses, the app is free, providing all the necessary tools for communicating with customers, effectively operating with multiple support agents, and providing instant help. It offers flexible functionality due to the great number of settings possible for customization to different needs of businesses.
Key Features:
- Real-time chat support
- Multiple agent management
- Able to customize almost all features of the chat widget
| Pros | Cons |
| Free comprehensive solution | Missing features forwarded into the free version |
| Easy Shopify integration | Rare cases of unpleasant interactions |
| Customizable chat interface | Minimum setup of social media handles |
Ideal For:
- Businesses, especially start-ups and small stores on Shopify are in search of affordable live chat solutions.
Pricing:
- Free: $0/month
Website: https://www.tawk.to/
9. Zendesk
Zendesk is a highly customizable client support solution that provides such tools as the ticketing system, live chat, knowledge base, and multiplatform compatibility. Consequently, its effective tools allow Shopify merchants to maintain customer relations, monitor support effectiveness, and deliver outstanding customer service. This is one of the platform’s biggest strengths as it has ample support that makes it ideal for businesses with complicated support needs.
Key Features:
- Advanced ticketing system
- Multiple channel support seamlessly satu
- The ability to cover as many reports and use analytics as possible
| Pros | Cons |
| Easy integration with the Shopify platform | Some aspects of the user interface can be modified slightly |
| Centralized implementation of customer support management | Potential performance issues |
| High variability of the support features | Slightly higher price for extra feature bundle |
Ideal For:
- Shopify businesses, which are in medium and large categories need professional and custom support services.
Pricing:
- Team: $55/month
- Growth: $89/month
- Professional: $115/month
- Enterprise: Contact For Pricing
Website: https://www.zendesk.com/
10. LiveChat
LiveChat is an adaptative customer support software including real-time chat and a chatbot as well as a CRM tool. It was developed for Shopify stores, and the app offers businesses unique features to help them enter the customer support conversation, respond to client questions and concerns effectively, and improve the support experience customers receive. Because it is easy to use, and has an array of sophisticated functions, it is ideal for companies focusing on their customers.
Key Features:
- In any instance, individuals can access the services of customer chat support in real-time.
- Customizable chat widget
- This is a near real-time and efficient system of automatically initiating a chat.
| Pros | Cons |
| Seamless integration with the Shopify store | Limited widget design options |
| Customizable branding options | Possible technical issues during implementation |
| Customer engagement tools | Higher-tier pricing |
Ideal For:
- Small to mid-sized Shopify stores that are experiencing growth and require more assertive customer service-support-based strategies.
Pricing:
- Starter: $20/month
- Team: $41/month
- Business: $59/month
- Enterprise: Custom pricing
Website: https://www.livechat.com/
How Shopify Customer Support Apps Help Us
The ideas of the customer support apps found in the Shopify store are groundbreaking tools that offer business people solutions to improve how they relate to customers. They help by:
- Centralizing Communication: Integrate all communication channels into a single client environment that will guarantee no message will be missed.
- Reducing Response: Times Automated systems such as IVR decrease the amount of time clients spend waiting improve customer satisfaction, and Intelligent routing.
- Providing Data-Driven Insights: Analytics enable businesses to comprehend customers’ actions and aspects of team productivity.
- Enabling Scalable Support: Applications for scaling your business in terms of serving a growing number of customers.
- Improving Customer Retention: Loyal customers tend to buy repetitions of a product as long as the support they have received meets standards.
- Streamlining Operations: Workload and operation expenses are minimized by deploying efficiency automation and integrated tools.
Effective Tips on Using Shopify Customer Support Apps
- Customize Your Knowledge Base: Develop clear and long answers that customers are likely to search for on the internet.
- Leverage Automation Wisely: Set up the most simple questions to be answered through chatbots or mail but at the same time try to keep things personal.
- Train Your Support Team: Make sure that your team knows how best to fully utilize the functionalities of the app.
- Regularly Analyze Performance: Always have a look at Metrics Review and how it can help in enhancing the support plan to a lot greater degree.
- Integrate Multiple Communication: Channels Ensure that the Customers have similar methods of reaching your support team/center.
- Personalize Customer Interactions: Address customers to deliver context reciprocal and individualized professional-affordance support experiences.
Common Mistakes to Avoid When Choosing Shopify Customer Support Apps
- Overlooking Integration: Features Make sure that the app works well within the rest of the environment that is built with Shopify.
- Ignoring Scalability: Select an application that would be scalable depending on the expanding needs of the business support.
- Focusing Solely on Price: Although I do prefer cable because of its high speed and superior picture and sound quality compared to satellite service, one must also contemplate the worth of what is being offered in addition to the $50.00 a month.
- Neglecting User Experience: To a greater extent, emphasize those applications for which uncomplicated designs are accomplished for customers as well as representatives of support services.
- Underestimating Training Requirements: Before heading for support apps consider the learning curve and the amount of training it is going to take for the team members.
- Failing to Test Before Commitment: Ensure you engage the free trials properly and understand the working and appropriateness of the app.
Conclusion
In today’s fast-evolving e-business environment, the conventional wisdom of offering customer support as an adjunct appendage is a thing of the past. Now that you know where to look for a Shopify customer support app, the main point is to consider how and to what effect this will be done. In a way, the best apps not only give you features, but a strategic plan to turn casual customers into brand ambassadors. Remember, the right Shopify customer support app is an investment in your business’s most valuable asset: your customers. With such an approach, which implies focusing on clients’ needs, using intelligent tools, and ensuring the client’s value perspective, you can create a support system that reaps satisfaction and loyalty to develop a business continually.
Frequently Asked Questions (FAQs)
1. What is the best way I can make when selecting a Shopify customer support app for my business?
Your needs, budget, number of people in your team, the amount of support you expect to receive, and the necessary features. Many apps are available for a trial duration; therefore, try as many as possible solutions.
2. How costly are the Shopify customer support apps?
Software pricing also differs from free for basic services to premium services that go for over 500 dollars per month. Almost all of them provide options that will correspond to the size of the business that is offering them.
3. Whether these apps can work with other tools?
All the considered customer support apps provide connections with Customer Relationship Management solutions, email marketing tools, and other somewhat related business tools.
4. Are these apps best suited for those, who have a technical background?
Customer support apps in Shopify are easy to manage and most of them have natural product interfaces and fast installations.
5. Are these apps capable of decreasing the volume of traffic in customer support?
Yes, if one has a knowledge base kind of feature, chatbots, autoresponder, and other smart tickets then these apps will minimize a lot of manual support.
