Cloud call software transformed business communications via voice calling over the internet rather than over phone lines. Cloud solutions offer business operators easy, affordable, and adaptable ways of communication that allow collaborative teams and customer communications.
Cloud call software becomes essential to remote workers, contact centers, sales operations, and large corporations that look for security with high-end, feature-rich voice at their fingertips.
Target audiences are developers, marketers, customer support, and enterprise teams requiring seamless integration with CRM and collaboration tools. The list of the top 15 cloud calling software was chosen based on various factors. Scalability and flexibility were in mind to cater to various sizes of businesses, from small startups to large enterprises.
Integration capabilities with CRM software, helpdesk software, and productivity suites were also essential. Advanced calling capabilities (IVR, call forwarding, call recording), ease, security compliance, price transparency, and timely customer support were also essential in selecting the best.
Businesses can automate communication, lower operational costs, and enhance customer interactions with cloud calling applications, making them an essential part of the modern digital workplace.
Criteria For Selecting The Best Cloud Calling Software
Choosing the best cloud-calling software is about striking a balance to offer performance, reliability, and communication free of gaps for organizations. The below have been utilized while choosing the best cloud calling software:
- Call Quality and Reliability: Good-quality (HD) voice, low latency, and robust uptime promises are essential in delivering lag-free and clear calls.
- Scalability and Flexibility: The software should be scalable to support business expansion, from small teams to large corporations, with ease of scalability.
- Integration Capabilities: Ease of integration with CRM software, helpdesk software, collaboration software, and other business software increases workflow effectiveness.
- Feature Set: Call forwarding, voicemail-to-email, call recording, auto attendants, IVR (Interactive Voice Response), video conferencing, and SMS features were taken into account.
- Ease of Use and Installation: User-friendly interface, easy installation, and low technical requirements enable easy adoption by small, medium, and large organizations.
- Security and Compliance: End-to-end encryption, secure diversion of calls, and industry regulation compliance, such as GDPR, HIPAA, or CCPA, are essential for the security of data.
- Cost and Pricing Models: Flexible models such as pay-as-you-go, subscription, or enterprise with transparent cost enable firms to pick as per their pocket.
- Customer Support and Reliability: 24/7 customer care, live chat, phone support, and plenty of knowledge base increase the user experience.
Firms can make an informed decision on cloud calling software, considering these parameters and selecting one that is compatible with their communication needs, customer experience, and collaboration with teams.
Top 15 Cloud Calling Software
1. RingCentral
RingCentral is an outstanding cloud call software with VoIP, messaging, and video calling on one interface. RingCentral provides pin-call clarity, call analytics, AI-powered calls, and Microsoft 365, as well as integration with Salesforce.
With smarter call management options, auto-attendants, and team messaging, it refines business communications. RingCentral takes care of the business of every size by securing and streamlining communication through devices.
Its scalability, security, and 24/7 support make it the enterprise and remote teams’ favorite for an all-inclusive cloud-based phone system.
Key Features:
- Unlimited calling in the US and Canada
- AI-powered call insights and analytics
- Multi-device compatibility (desktop & mobile)
- Integration with CRM and productivity apps
Pros:
- Highly scalable for growing businesses
- Reliable call quality and uptime
Cons:
- It can be expensive for small businesses
- Advanced features may require a learning curve
Pricing: Starts at $19.99/user/month
Who Should Use It? Companies are searching for a complete VoIP solution that includes capabilities for teamwork.
2. Nextiva
Nextiva is a robust VoIP and cloud communications platform that unifies voice, video, and messaging on one platform. Some of the prominent features of Nextiva include advanced call routing, voicemail-to-email, and AI-driven analytics for better customer interaction.
Seamless integration with CRM enables businesses to easily automate communication and collaboration. It offers solutions for both small and large businesses and is incredibly scalable.
Its simplicity of use, value for money, and excellent customer service make it an ideal choice for companies searching for a reliable cloud-calling platform with unified communication capabilities.
Key Features:
- Voicemail-to-email and call forwarding
- AI-powered call analytics
- Auto-attendant and call routing
- CRM integration
Pros:
- Excellent customer support
- Easy setup and user-friendly interface
Cons:
- Limited international calling in lower-tier plans
- Some integrations require higher plans
Pricing: Starts at $18.95/user/month
Who Should Use It? Businesses that need a scalable communication system with analytics.
3. 8×8
8×8 is a cloud-based communication platform that has VoIP calling, video conferencing, and team messaging. It supports AI-powered call analytics, global reach, and advanced security features, making it an ideal choice for businesses with geographically dispersed teams.
8×8 provides unlimited calling in multiple countries and can be easily integrated with CRM tools like Salesforce and HubSpot. It features intelligent call routing and call center tools, which improve customer interaction.
With its flexible pricing plans and scalability, 8×8 is an attractive choice for organizations that need a secure, feature-rich cloud telephone system.
Key Features:
- Unlimited voice calling in 47+ countries
- AI-driven call analytics and insights
- HD video conferencing and team messaging
- Strong security with end-to-end encryption
Pros:
- Competitive international calling rates
- Robust contact center solutions
Cons:
- Some users report customer service delays
- Complex pricing structure
Pricing: Starts at $15/user/month
Who Should Use It? Enterprises need a global cloud calling solution with AI analytics.
4. Zoom Phone
Zoom Phone is a cloud phone system for business that is built to integrate closely with Zoom Meetings and Zoom Chat. It includes HD voice calls, call forwarding, voicemail transcription, and AI-powered call analytics. Organizations enjoy its simplicity of deployment, worldwide reach, and secure communications infrastructure.
Zoom Phone has integration with Microsoft Teams, Slack, and other business applications. Its cost-effectiveness and simplicity make it an ideal addition for companies that are already on Zoom for video conferencing and need an integrated cloud communication system.
Key Features:
- HD audio calls with call recording
- Multi-device compatibility
- Auto-attendant and call queues
- Integration with Zoom Meetings and third-party apps
Pros:
- Seamless integration with Zoom products
- Affordable pricing for SMBs
Cons:
- Limited features compared to competitors
- No free plan available
Pricing: Starts at $10/user/month
Who Should Use It? Businesses are using Zoom for video calls and seeking a VoIP solution.
5. Vonage Business Communications
Vonage Business Communications is a cloud-based calling platform that offers VoIP, messaging, and video conferencing all within one integrated platform. Call recording, AI-based analytics, and intelligent call management are offered.
Vonage is integrated with top CRM applications like Salesforce, Zoho, and Microsoft Dynamics to maximize workflow automation. At a cost-effective price and strong reliability, it is best for small and medium-sized businesses in need of a budget-friendly, scalable VoIP solution with high-quality calls and excellent customer service.
Key Features:
- Customizable call routing and IVR
- CRM and API integrations
- Mobile and desktop apps
- Voicemail transcription
Pros:
- Wide range of integrations
- Reliable call quality
Cons:
- Customer support can be slow
- Setup may require technical expertise
Pricing: Starts at $19.99/user/month
Who Should Use It? Businesses need a flexible VoIP system with CRM integrations.
6. Dialpad
Dialpad is a cloud-calling software that uses AI and provides VoIP services, call transcription, and smart call routing. It supports real-time speech analytics and also integrates with Google Workspace, Slack, and Microsoft 365.
Dialpad has an easy-to-use interface with embedded AI for improving call insights and collaboration. Its mobile application provides seamless communication across devices.
With low prices and AI-powered automation, Dialpad is perfect for startups, remote teams, and enterprises searching for intelligent cloud-based phone systems.
Key Features:
- AI-powered voicemail transcription
- Call analytics and insights
- Smooth interaction with Microsoft 365 and G Suite
- Multi-device compatibility
Pros:
- Strong AI-driven features
- Easy to use with an intuitive interface
Cons:
- Some advanced features are in higher plans
- Limited international calling on lower tiers
Pricing: Starts at $15/user/month
Who Should Use It? Tech-savvy businesses are looking for AI-powered VoIP solutions.
7. Grasshopper
Grasshopper is a virtual phone system that is designed for small business owners and entrepreneurs. It has features such as VoIP calling, call forwarding, voicemail transcription, and business text messaging. Grasshopper allows professionals to have a business number on their device without additional hardware.
Grasshopper is easy to install, affordable, and perfect for freelancers and small businesses looking for a professional phone system without complicated installation. With its simple pricing and basic calling features, Grasshopper is an excellent fit for solo businesses and startups.
Key Features:
- Virtual phone numbers (local, toll-free, vanity)
- Call forwarding and voicemail transcription
- Mobile and desktop apps
- Auto-attendant and extensions
Pros:
- Affordable for small businesses
- Easy to set up and use
Cons:
- Lacks advanced call management features
- No video calling options
Pricing: Starts at $14/month
Who Should Use It? Small businesses and solopreneurs need a simple phone system.
8. Aircall
Aircall is a cloud phone system for businesses today, with support for VoIP calling, call center functionality, and CRM integration. It has smart call routing, real-time analytics, and team collaboration capabilities for customer support teams.
Aircall integrates with tools like Salesforce, Zendesk, and HubSpot, automating workflows. Its simplicity of setup, scalability, and great customer support make Aircall one of the best among customer support teams and sales-oriented businesses looking for a good cloud-calling solution.
Key Features:
- Call routing and interactive voice response (IVR)
- One-click integrations with HubSpot, Salesforce, and Slack
- Call monitoring, whispering, and analytics
- Mobile and desktop apps for remote teams
Pros:
- User-friendly interface with quick setup
- Strong integration capabilities
Cons:
- Can be expensive for small teams
- Some users report occasional call quality issues
Pricing: Starts at $30/user/month(annual billing(
Who Should Use It? Sales and customer support teams need seamless CRM integrations.
9. GoTo Connect
GoTo Connect is a cloud communications platform that offers VoIP calling, video meetings, and team messaging. The software also has smart call routing, auto-attendants, and call analytics. It is compatible with Microsoft Teams, Salesforce, and Zendesk, among other applications, to enable higher productivity.
GoTo Connect has a simple-to-use user interface along with robust security functionalities, which enables it to be an ideal solution for distributed teams as well as small businesses with a need for a flexible as well as economical communication system.
Key Features:
- Customizable call flows and IVR
- Unlimited domestic calls
- Video conferencing and team messaging
- Integration with Microsoft 365, Salesforce, and Zendesk
Pros:
- Scalable and feature-rich
- Reliable call quality
Cons:
- Pricing can be high for smaller teams
- Some integrations require additional setup
Pricing: Contact sales
Who Should Use It? Businesses need an all-in-one communication solution with VoIP and video.
10. Microsoft Teams Calling
Microsoft Teams Calling is a cloud telephony solution that is built into Microsoft Teams. It provides VoIP calling, call queuing, voicemail transcription, and PSTN connectivity. Businesses may benefit from AI-driven call insights and make and receive calls straight from Teams.
With deep integration into Microsoft 365, Teams Calling is best suited for companies already invested in Microsoft’s ecosystem. Its strong security, scalability, and collaboration capabilities make it a leading choice for companies seeking a unified communication solution.
Key Features:
- Cloud-based PBX with call routing
- Direct routing and auto-attendant
- Integration with Microsoft 365 apps
- Call recording and analytics
Pros:
- Best for businesses using Microsoft 365
- Strong security and compliance features
Cons:
- Requires a Microsoft 365 subscription
- Setup can be complex for beginners
Pricing: Add-on to Microsoft 365 plans; starts at $8/user/month
Who Should Use It? Organizations are already using Microsoft Teams for collaboration.
11. Google Voice
Google Voice is a cloud telephone service with VoIP, call transfer, voicemail transcription, and spam filtering. It is closely integrated with Google Workspace to provide an easy and efficient business telephone system.
Google Voice is accessible on mobile devices and computers, with seamless communication between the two. With affordable pricing and easy setup, it is ideal for startups, small businesses, and remote employees seeking an affordable and efficient VoIP solution in the Google environment.
Key Features:
- Free domestic calls (US) and low-cost international calling
- Voicemail transcription and call screening
- Mobile and desktop apps
- Integration with Google Workspace
Pros:
- Affordable and easy to use
- Seamless integration with Google apps
Cons:
- Limited advanced call management features
- Not ideal for large teams or enterprises
Pricing: Business plans start at $10 per user per month, while personal use is free.
Who Should Use It? Small businesses and freelancers are looking for an affordable VoIP solution.
12. CloudTalk
CloudTalk is a cloud call center software used for customer support and sales teams. It supports smart call routing, call queuing, analytics, and CRM integrations with tools such as HubSpot, Pipedrive, and Zendesk.
CloudTalk provides high-quality VoIP calls and offers AI speech analytics. With click-to-call and call recording features, it facilitates customer engagement. It is a great option for companies seeking a cloud call center solution with deeper automation and reporting features.
Key Features:
- Call queueing and smart routing
- Call recording and analytics
- Voicemail drop and power dialer
- Integrations with CRM and helpdesk software
Pros:
- Strong call analytics and reporting
- Easy integration with business tools
Cons:
- No video calling feature
- Higher plans are required for advanced features
Pricing: Starts at $25/user/month (annual billing)
Who Should Use It? Call centers and sales teams need advanced call management.
13. Freshdesk Contact Center
Freshdesk Contact Center is a VoIP-based cloud call center solution that uses customer service agents. Call masking, analytics, IVR, and call routing are all included in the package. The solution is integrated with the helpdesk application of Freshdesk to enable better customer service process management.
Freshdesk Contact Center is simple to install and scales up with growing businesses, making it perfectly suitable for small and mid-sized businesses and startups looking for an affordable call center solution with sophisticated support features.
Key Features:
- Call queueing and routing automation
- IVR and auto-attendant
- AI-powered call analytics
- Integration with Freshdesk and third-party CRMs
Pros:
- Affordable for small businesses
- AI-driven analytics for better insights
Cons:
- Limited outbound calling features
- Some advanced features require higher-tier plans
Pricing: Free plan available; paid plans start at ₹1,199/user/month
Who Should Use It? Customer support teams are looking for an integrated call center solution.
14. JustCall
JustCall is a cloud calling tool designed specifically for sales and customer service teams. It has VoIP calling, SMS automation, call tracking, and CRM integration with Salesforce, HubSpot, and Zoho. JustCall allows teams to handle calls with ease using call recording and analytics.
Businesses benefit from its automated features, which increase client interaction and response times. With affordable pricing and seamless integrations, JustCall is an excellent fit for companies looking to automate their support and sales processes.
Key Features:
- Call tracking and recording
- AI-powered sentiment analysis
- SMS automation and workflows
- Integrations with Salesforce, HubSpot, and Zoho CRM
Pros:
- Great for outbound sales teams
- Strong AI-driven insights
Cons:
- Higher-tier plans are required for premium features
- Some users report occasional call lags
Pricing: Starts at $29/user/month
Who Should Use It? Sales and support teams need an AI-powered VoIP system.
15. OpenPhone
OpenPhone is a cloud-based phone solution designed for startups and small enterprises. It has VoIP calling, business texting, call recording, and voicemail transcription. OpenPhone is integrated with Slack, HubSpot, and email services to simplify communication.
The software has shared numbers for collaboration and high call quality. With its low-cost plans and user-friendly interface, OpenPhone is an ideal solution for small businesses that want a simple yet robust business phone system.
Key Features:
- Business phone numbers with VoIP calling
- SMS and MMS support
- Team collaboration tools
- CRM integration with HubSpot and Slack
Pros:
- Affordable and easy to set up
- Great for startups and remote teams
Cons:
- Lacks advanced analytics and call center features
- Limited global coverage
Pricing: Starts at $10/user/month
Who Should Use It? Small and startup companies require an affordable VoIP system.
Comparison Between Different Cloud Calling Software
Certainly! Here’s a comparison table of 15 leading cloud calling software solutions, detailing their key features, pricing, primary use cases, and official websites:
| Software | Key Features | Pricing | Primary Use Cases | Website |
| RingCentral | VoIP calling, video conferencing, team messaging, AI-powered call analytics, and integrations with Microsoft 365 and Salesforce. | Plans start at $20/user/month (annual billing). | Suitable for businesses of all sizes seeking a comprehensive communication platform. | ringcentral.com |
| Nextiva | VoIP services, video meetings, team collaboration, AI-driven analytics, and CRM integrations. | Plans start at $25/user/month (annual billing). | Ideal for businesses requiring unified communication with advanced analytics. | nextiva.com |
| 8×8 | VoIP calling, video conferencing, team chat, contact center solutions, global coverage, and AI-powered insights. | Pricing available upon request. | Best for enterprises with international operations needing scalable communication tools. | 8×8.com |
| Zoom Phone | Cloud-based telephony integrated with Zoom Meetings and Chat, HD voice, voicemail transcription, and call recording. | Pricing details available on request. | Perfect for businesses looking for integrated calling and already utilizing Zoom for video conferencing. | zoom.us/zoomphone |
| Vonage Business Communications | VoIP calling, messaging, video conferencing, call recording, AI-powered analytics, CRM integrations. | Pricing varies; contact sales for details. | Suitable for small to medium-sized businesses seeking flexible and scalable communication solutions. | vonage.com/business |
| Dialpad | AI-powered cloud communication, VoIP calling, video meetings, call transcription, real-time analytics, and integrations with Google Workspace and Microsoft 365. | Pricing starts at $15/user/month(Annual billing). | Ideal for startups and remote teams needing intelligent call management and collaboration tools. | dialpad.com |
| Grasshopper | Virtual phone system with VoIP calling, call forwarding, voicemail transcription, business texting, mobile and desktop apps. | Plans start at $14/month. | Best for entrepreneurs and small businesses seeking a professional phone presence without hardware. | grasshopper.com |
| Aircall | Cloud-based phone system, call center solutions, intelligent call routing, real-time analytics, CRM integrations with Salesforce, HubSpot, and more. | Pricing starts at $30/user/month(annual billing) | Suitable for customer support and sales teams requiring a scalable and collaborative phone system. | aircall.io |
| GoTo Connect | Unified communication platform with VoIP calling, video conferencing, team messaging, call routing, auto-attendants, and call analytics. | Contact sales. | Ideal for remote teams and growing businesses needing a flexible communication solution. | goto.com/connect |
| Microsoft Teams Calling | Cloud-based telephony integrated with Microsoft Teams, VoIP calling, call queuing, voicemail transcription, and PSTN connectivity. | Pricing varies; it requires a Microsoft 365 subscription and an additional calling plan. | Best for organizations using Microsoft 365 seeking integrated communication and collaboration. | microsoft.com/microsoft-teams |
| Google Voice | VoIP services, call forwarding, voicemail transcription, spam filtering, integration with Google Workspace, available on mobile and desktop. | Plans start at $10/user/month. | Suitable for startups and small businesses seeking an affordable and reliable phone solution. | voice.google.com |
| CloudTalk | Cloud-based call center software, smart call routing, call queuing, analytics, CRM integrations with HubSpot, Pipedrive, Zendesk, and more. | Pricing starts at $34/user/month(Annual billing) | Ideal for customer support and sales teams requiring advanced call management features. | cloudtalk.io |
| Freshdesk Contact Center | Cloud-based VoIP solution, call routing, IVR, call masking, analytics, seamless integration with Freshdesk helpdesk software. | Plans start at ₹1,199/user/month. | Best for customer support teams seeking an integrated call center and helpdesk solution. | freshworks.com/freshcaller |
| JustCall | Cloud phone system for sales and support teams, VoIP calling, SMS automation, call tracking, CRM integrations with Salesforce, HubSpot, Zoho, and more. | Plans start at $29/user/month. | Suitable for businesses aiming to enhance sales and support operations with seamless communication. | justcall.io |
| OpenPhone | Cloud-based phone system, VoIP calling, business texting, call recording, voicemail transcription, integrations with Slack, HubSpot, and email services. | Plans start at $15/user/month(Annual billing) | Ideal for startups and small businesses seeking a simple yet powerful business phone solution. | openphone.co |
Conclusion
Cloud calling software offers companies secure, scalable, and affordable communications solutions. For companies requiring an all-encompassing solution with sophisticated features, RingCentral and 8×8 both have robust integrations, call analytics, and worldwide reach.
Nextiva and Vonage Business Communications are ideal for mid-sized companies requiring a balance of affordability and capability. With plug-and-play video conferencing and AI-powered capabilities, Dialpad and Zoom Phone are perfect for remote and hybrid teams. Small businesses and startups can use Grasshopper, Google Voice, or OpenPhone, which are inexpensive VoIP services with basic call management capabilities.
Customer support teams can use Aircall and Freshdesk Contact Center, which offer call center-specific capabilities to improve customer interaction. The appropriate cloud-calling software is based on business size, industry requirements, and integration requirements.
FAQs
1. What is cloud calling software?
Cloud calling software, or cloud telephone system and VoIP, allows users to receive and initiate calls via the internet instead of over the original telephony wires. It has functionalities like conferencing, voicemail, transfer of calls, and integration with productivity and CRM tools.
2. How does cloud calling vary from traditional phone systems?
Contrary to traditional landline telephony, cloud calling is carried out over the Internet, which is more cost-effective and more flexible. It has remote workability, scalability, and premium features such as AI-driven call analytics and access worldwide without tremendous capital expenditures on hardware.
3. What are the key benefits of cloud calling software?
The key benefits are cost reduction, flexibility, scalability, richer call management capabilities, and simple integration with business applications. Cloud calling also supports richer remote collaboration and real-time analytics to serve customers more effectively.
4. What kinds of organizations will benefit from cloud-calling software?
Small, medium, and big business organizations with remote employees, customer support representatives, or global customers can utilize it. Startups, call centers, online businesses, and companies that need low-cost communication solutions can implement cloud calling for increased productivity and customer satisfaction.
5. Is cloud calling software safe?
All cloud call companies have good security features such as end-to-end encryption, multi-factor authentication, and industry compliance such as GDPR and HIPAA. Selecting a company with good security features provides safe and secure communication.
