In the current era of doing business, it is very important to be always connected and to coordinate communication in an organization. A typical difficulty encountered which relates to the business sector is handling voicemail. It is tiresome to listen to voicemails since there are many messages that one may need to listen to. This is where voicemail transcription services will be of great assistance. These services transcribe the voicemail messages that have been spoken by the sender of the message to help the recipient read through the message and respond faster. Thus, it can be stated that such an approach can greatly contribute to improving the productivity and orderliness of a business.
The market for voicemail transcription is still growing day by day and is expected to reach $2. 5 billion by 2025. Due to the availability of many service providers, it becomes difficult to determine the best service provider for your business. In this article we will discuss voicemail transcription features, why businesses need it, and which are the ten top business voicemail transcription services of the present time.
How Does Voicemail Transcription Service Operate?
Voicemail transcription involves a few key steps: Voicemail transcription involves a few key steps:
- Voicemail Recording: When a person makes a call and does not want to speak to anyone on the direct line they can record a voicemail that is saved in the business’s voicemail system.
- Upload to Transcription Service: The recorded voicemail is then sent to a voice-to-text service. This can be done automatically or it can be done manually by an app or software linked to the voicemail system.
- Speech Recognition: The voicemail is transcribed through the help of a transcription service that enables the conversion of the words that have been said in writing. This technology is also referred to as speech recognition.
- Human Review (Optional): Some services include a human review process to ensure the transcription is accurate. After that, human transcribers review the text, which is automatically generated, and make corrections if necessary.
- Text Delivery: The last copy of the written message is then forwarded to the user via email, through text message or directly through the voicemail system. This makes it easy for the users to be able to read and manage the messages that they receive.
Why do Businesses Need Voicemail Transcription?
Voicemail transcription offers several benefits for businesses:
- Improved Efficiency: It is easier to read transcriptions than to listen to voicemails, and the text can be read within 20% of the time it takes to listen to the voicemail. This assists the employees to be efficient since they will be saving a lot of time and hence the overall productivity will be increased.
- Enhanced Organization: Transcription of text makes it easier to search, store, and arrange the documents as compared to the audio files. This is useful in aiding businesses in the management of their messages and retrieval of such messages as and when required.
- Better Accessibility: It can be used by a person with hearing impairment to access their voicemail message since there is provision of transcriptions. This way everyone in the organization is capable of being updated on all the information.
- Quicker Response Times: The major advantage of having a written transcript is that the employees can grasp the content of the voicemail and respond much earlier. This is important for enabling the company to make key decisions on time and to also have good relations with clients.
- Error Reduction: However, voicemails are sometimes hard to understand due to interferences or poor diction and this is where transcriptions come in handy. This makes sure that the information that is being passed is as it ought to be and that the actions being taken are as they should be.
Top 10 Professional Business Voicemail Transcription Services
Here are ten top voicemail transcription services, each offering unique features and pricing options.
1. Phone.com
Phone.com offers a full range of virtual phone services, with voicemail transcription as one of its principal functions. With this service, users can have voicemail messages converted to text and then forwarded to the user by email as a way of managing messages and responding to them. Phone. com also has other features which include business phone numbers, video meetings, mobile applications, and VoIP phones, which makes it suitable for small and large businesses.
Top Features:
- Business Phone System
- Business Phone Numbers
- Answering Services
- Video Meetings
- Mobile Applications
- VoIP Phones
Pricing:
- Basic: $12.74/month
- Plus: $17.69/month
- Pro: $27.19/month
2. Google Voice
Google Voice uses Google’s modern artificial intelligence to transcribe voicemail to text, which is great for this service. It also integrates with Google Workspace which means it connects easily with other Google applications and as such is a great fit for companies already using Google. The appeal of the service is easy to understand and use and includes an easy-to-use interface for voicemail transcription and playback.
Top Features:
- Easy to use
- Integrated AI
Pricing:
- Starter: $1.36/month
- Standard: $8.80/month
- Plus: $16.51/month
3. Grasshopper
Grasshopper is one of the best options for startups and small businesses to have an effective and affordable voicemail transcription service. This service delivers voicemail transcriptions to the email and thus one does not have to listen to a message to read it. This feature improves efficiency since it is time-saving and helps to facilitate the flow of communication. Grasshopper works for both the desktop and the mobile applications so you can check and listen to your voicemails anytime, at the office or otherwise. Grasshopper does not advertise its prices, but it provides people interested in its services an opportunity to contact the company for customized prices.
Top Features:
- Call Forwarding
- Instant Response
- Virtual Assistance
Pricing:
- Available on request
4. Freshdesk
Voicemail transcription is another feature that Freshdesk has in its kitty through Freddy AI, the AI engine that translates the voicemail into words as easily as pie. It also increases efficiency in that it helps users read and organize their messages conveniently. Other services embedded in Freshdesk’s platform are IVR and queue management which assist in managing customer relations and support.
Top Features:
- AI-Powered CRM
- Live Support
- Effortless Service
Pricing:
- Free: $0
- Growth: $11.95/month
- Pro: $43.50/month
- Enterprise: $68.16/month
5. Zoom
Zoom has successfully incorporated voicemail transcription with VoIP services thus expanding its wide range of communication solutions. In this feature, users can receive the voicemail transcription via Zoom’s desktop and mobile applications, thus enabling easy management of the received messages. Zoom is known for its reliable connections making sure that all the voicemail data is relayed securely while intelligent call routing ensures that the calls are managed by different parameters.
Top Features:
- Secured Connections
- Intelligent Call Routing
Pricing:
- Available on request
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6.RingCentral
RingCentral offers its clients reliable voicemail transcription services which are incorporated into the VoIP system offering businesses a complete communication solution. Alternatively, users get voicemail transcriptions in the email so that they can easily manage the messages received. As with all of this platform’s services, this feature is compatible with AI video conferencing, as well as team messaging. VoIP services offered by RingCentral include communication through calls and texts and also for conducting meetings. Another feature is its AI-integrated video conferencing which makes online meetings more engaging and productive.
Top Features:
- Simple to Set Up
- Affordable Rates
- 24/7 Access
Pricing:
- Available on request
7. Nextiva
Nextiva provides a range of business solutions for communication and one of them is Voicemail transcription. Nextiva also has the voicemail feature whereby the recorded messages are transcribed and the user can easily read the messages as opposed to listening to the recorded messages. This is in addition to other features that form part of Nextiva’s array of solutions, namely the contact center, which is powered by artificial intelligence, and numerous digital touchpoints for engagement. Auto-attendants, team chat, and digital channels are also in Nextiva’s platform which improves business productivity and customer interaction. The contact center tools are AI-enabled and assist in managing the center and enhancing the customer experience with intelligent information and automation.
Top Features:
- AI-Powered Contact Center
- AI-Powered Voice & Chatbots
- Digital Channels
- Journey Orchestration
Pricing:
- Essential: $18.95/month
- Professional: $22.95/month
- Enterprise: $32.95/month
8. Ooma
With the voicemail-to-email transcription service of Ooma, one gets an all-encompassing communication solution. This feature enables users to have a message delivered to the email in the box as a text version along with the original audio file to help the user manage the messages effectively. Apart from voicemail-to-text conversion, Ooma has desirable features that include video calling and a virtual attendant. Such functionalities improve comradery and call flow disposition, and thus, make it easier to facilitate internal as well as external communication.
Top Features:
- Call Blocking
- Enhanced Transcription
- Virtual Receptionist
Pricing:
- Essential: $19.95/month
- Pro: $24.95/month
- Pro Plus: $29.95/month
9. Dialpad
Dialpad provides an advanced VoIP service with an integrated service of voicemail transcription where the actual message can be written down by the application in a short amount of time with very few errors. This feature increases efficiency as the users will be able to see the content of the voicemail without listening to it. Dialpad is compatible with the most used apps such as Microsoft Outlook and Google Suite, and this means that the users of the platform can easily handle their communications alongside their calendars. It also eliminates interruption of services and improves the efficiency of service delivery.
Top Features:
- Integrates with Outlook
- G Suite
- Mobile-Friendly Platform
- AI Voice Intelligence
Pricing:
- Standard: $15/month
- Pro: $25/month
- Enterprise: Custom-based
10.GoToConnect
GoToConnect is an all-in-one VoIP solution for the business communication of all types. It consists of voice-to-text services such as voicemail transcription where voicemail messages are translated into text so that users can easily review and reply to messages without listening to the audio clips. Besides voicemail-to-text conversion, GoToConnect provides total calling and messaging, guaranteeing that a business can reach its clients and employees efficiently and at a reasonable price. The service also includes better analytical tools, which will be helpful for businesses to understand their communication activities and results.
Top Features:
- Unlimited Calling and Texting
- Advanced Analytics and Reporting
- Intelligent Call Routing
- Unlimited Attendants and Queues Available with an Upgrade
Pricing:
- Available on request
Conclusion
Voicemail transcription services are vital in enhancing the communication productivity of organizations. The said services convert the voicemail messages into written text so handling the messages becomes more efficient thus improving the organizational capacity. One advantage of using transcriptions is that they are easier to read and hence the response time is faster ensuring that the messages are not missed or delayed. Thus, when choosing a voicemail transcription service, a business can use only the necessary functions or buy an advanced service depending on the price.
Organizations should invest in good service so that there is no disruption of service, and communication within the organization is efficient. In a dynamic business world, where timeliness is the order of the day, Business Voicemail Transcription Services prove to be very useful in enhancing the efficiency and effectiveness of the business since no message will go unattended or responded to inappropriately.
FAQs:
How reliable are the services that transcribe voicemail?
As it has been said, most services provide voicemail transcription utilizing speech recognition that ensures high accuracy. Some also have a human review to add extra accuracy. It is important to understand that no system is 100% accurate but in this case, the human interference with the technology ensures that one gets accurate transcriptions.
Is my data safe with voicemail transcription services?
Reliable voicemail transcription services must employ the use of encryption when sending and storing the data. Some of them also follow the rules of the industry and laws governing them such as GDPR or HIPAA to ensure your data is protected.
Are there any voicemail transcription services that can transcribe the voicemail in multiple languages?
Yes, transcription of voicemail messages for different languages is possible with the help of different language transcription services. This is useful to companies with international offices or those people receiving calls in other languages. This means that one should also consult with the service provider to ensure that those particular languages are supported.
