Pune has become one of the leading Business Process Outsourcing (BPO) centers where both the fresher and the experienced professionals are willing to find the rewarding career opportunities. Strategic location, skilled labour and strong IT infrastructure create the right environment of BPO companies. The BPO industry in Pune promises a great career, good salary and international experience with thousands of vacancies available in different fields.
BPO firms in Pune are able to serve a range of industries such as finance, healthcare, telecommunication and call center companies all the way down to multinational corporations to emerging startups. Being a graduate, who needs the first job, or an experienced specialist, who wants to advance his or her career, BPO companies in Pune offer a lot of opportunities to create a successful career and to obtain international experience and valuable skills in the constantly developing business process outsourcing industry.
Why Pune is a Hotspot for BPOs
Pune has been developed as a BPO hotspot due to numerous strategic strengths that have made it appealing to both local and foreign firms. The city has a huge reservoir of English-speaking graduates of renowned institutions of learning, which offers quality talent to the BPO companies in Pune. The convenient time zone coverage of other major markets such as the US and Europe allows it to operate smoothly 24/7 and hence Pune is perfect in terms of global service delivery. This growing ecosystem has also positioned Pune as an important contributor to the overall success of BPO companies in India, making it a preferred hub for outsourcing and back-office solutions.
Also, the ultra modern facilities of the city such as availability of good internet access, electricity and transportation system facilitate the working conditions of BPO in Pune. BPO companies are also boosted by the supportive policies of the Maharashtra government such as tax incentives and SEZ incentives to set up their operations in Pune. Cosmopolitanism and low living cost in the city as compared to other metros such as Mumbai and Bangalore make it a popular destination to young professionals and hence a secured source of talent to BPO businesses in Pune.
Top 10 BPO Companies in Pune
1. Tata Consultancy Services (TCS)
Founded: 1968
Founder: J.R.D. Tata
Rating: 4.1/5
Website: www.tcs.com
Address: Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057
Phone: +91-20-6652-0000
TCS is the biggest IT services enterprise in India and a worldwide leader in business process outsourcing employing more than 600,000 people globally. TCS has a huge presence in Pune, which provides end to end BPO services in many spheres such as finance, healthcare, retail and telecommunication.
It has been known as a company with strong training programs, great working culture and vast opportunities to career development of employees in all levels. TCS is focused on innovation, digitalization, and employee health that is why it has become one of the most demanded companies to work in both among freshers and experienced specialists among BPO companies in Pune.
Key Services:
- Application Development and Maintenance
- Business Process Outsourcing
- IT Infrastructure Services
- Digital Transformation Solutions
- Analytics and Insights Services
- Cloud Migration Services
Average Salary: ₹3.5-8 LPA
2. Infosys BPM
Founded: 1981
Founder: N.R. Narayana Murthy
Rating: 4.0/5
Website: www.infosysbpm.com
Address: Infosys Pune Campus, Hinjawadi, Pune, Maharashtra 411057
Phone: +91-80-2852-0261
Infosys BPM is a business process management service provider and a subsidiary of Infosys limited that operates in more than 100 countries. The company uses modern technology, AI and automation to provide quality BPO services to fortune 500 companies. Infosys BPM has a good level of digital transformation and next-generation services, providing them with great opportunities in terms of career development and is characterized by the innovative approach to the optimization of business processes. Its employee satisfaction levels are high and the firm has well structured training programs to develop skills and career growth.
Key Services:
- Finance and Accounting Services
- Procurement and Supply Chain Management
- Human Resources Outsourcing
- Customer Experience Management
- Data Analytics and Reporting
- Robotic Process Automation
Average Salary: ₹4-9 LPA
3. Wipro BPO
Founded: 1945
Founder: Mohamed Premji
Rating: 3.9/5
Website: www.wipro.com
Address: Wipro Campus, Hinjawadi Phase 1, Pune, Maharashtra 411057
Phone: +91-80-2844-0011
Wipro is a global information technology, consulting and business process services firm whose annual revenue is more than 10 billion dollars and has a major BPO base in Pune. The company has 66 countries in which it serves clients and is renowned in its expertise in its domain with respect to different industries such as banking, healthcare, energy, and retail.
The BPO unit of Wipro specializes in value driven solutions with the help of digital change and process improvement. The company also provides good training programs, mentorship opportunities, and career development pathways to the professionals who want to develop their careers in the BPO industry with a lot of focus on work-life balance.
Key Services:
- Research and Analytics Services
- Finance and Accounting Outsourcing
- Customer Care and Support
- Content and Publishing Services
- Legal Process Outsourcing
- Healthcare BPO Services
Average Salary: ₹3.2-7.5 LPA
4. Cognizant Technology Solutions
Founded: 1994
Founder: Kumar Mahadeva
Rating: 4.0/5
Website: www.cognizant.com
Address: Cognizant Campus, Hinjawadi Phase 3, Pune, Maharashtra 411057
Phone: +91-20-6652-0000
Cognizant is a multinational technology corporation having more than 350,000 employees all over the world who offer business process outsourcing services to fortune 500 clients worldwide. The Pune operations of the company aim at providing innovative solutions in different industries such as health care, financial services, retail, and manufacturing.
The company is characterised by cooperative working relationships, good relations with clients as well as employee development through intensive training. The company also offers great career advancement opportunities, good remuneration packages and a culture that facilitates innovation and lifelong learning and thus it is very appealing among BPO companies in Pune.
Key Services:
- Application Development and Testing
- Business Process Outsourcing
- Digital Engineering Services
- Data and Intelligence Services
- Cloud and Infrastructure Services
- Industry-specific Solutions
Average Salary: ₹4.5-10 LPA
5. Tech Mahindra
Founded: 1986
Founder: Anand Mahindra
Rating: 3.8/5
Website: www.techmahindra.com
Address: Tech Mahindra Campus, Hinjawadi, Pune, Maharashtra 411057
Phone: +91-20-6601-4000
Tech Mahindra is a major company in digital transformation, consulting, business re-engineering services, and has more than 150,000 professionals working worldwide. The BPO arm of the company in Pune is aimed at providing the end-to-end business solution in the areas of telecommunications, bank, healthcare, and manufacturing.
Tech Mahindra is known to be a company that approaches the process of business optimization innovatively, employs the extensive use of automation and AI technologies, and is highly concerned with the development of its employees. The company also provides systematic career growth plan, global exposure and has a diversified inclusive culture which is a magnet to the best talent in the BPO world at Pune.
Key Services:
- Telecommunications BPO Services
- Banking and Financial Services
- Healthcare Process Outsourcing
- Travel and Transportation Services
- Energy and Utilities BPO
- Manufacturing Process Services
Average Salary: ₹3.8-8.5 LPA
6. Accenture Services
Founded: 1989
Founder: Pierre Nanterme
Rating: 4.1/5
Website: www.accenture.com
Address: Accenture Campus, Pune IT Park, Aundh, Pune, Maharashtra 411007
Phone: +91-20-6652-0000
Accenture is a global multi-functional business services firm and a head in digital, cloud and security with clients in more than 200 cities in 51 countries. The BPO services which the company provides in Pune specialise in offering high value services to several industries with a keen sense of innovation and digitalisation. Accenture is well-known due to its rich corporate culture, diversity and inclusion programs, and thorough training opportunities that contribute to the acquisition of state-of-the-art skills by workers. The company has great international assignment, career, and professional growth, and thus, it is one of the most high-in-demand employers among the companies in BPO, Pune.
Key Services:
- Business Process Outsourcing
- Management Consulting Services
- Digital Transformation Solutions
- Cloud and Technology Services
- Security and Risk Management
- Strategy and Operations Consulting
Average Salary: ₹5-12 LPA
7. Capgemini India
Founded: 1967
Founder: Serge Kampf
Rating: 4.0/5
Website: www.capgemini.com
Address: Capgemini Campus, Talawade, Pune, Maharashtra 411062
Phone: +91-20-6652-0000
Capgemini is a world-leading consulting, technology services and digital transformation company with more than 360,000 employees in 50+ countries in the world. BPO services of the company in Pune are dedicated to providing new solutions that can assist its clients in the optimization of the business processes based on the latest automation and AI technologies.
Capgemini is characterized by the multicultural work culture, high focus on diversity and inclusion, and the extensive programs of employee growth. The firm also provides a high career growth, an international mobility, and a teamwork culture of innovation and life-long learning, which makes the firm very appealing among the BPO companies in Pune to ambitious individuals.
Key Services:
- Business Process Outsourcing
- Application Services and Maintenance
- Infrastructure and Cloud Services
- Digital Customer Experience
- Data Science and Analytics
- Cybersecurity Services
Average Salary: ₹4.2-9 LPA
8. IBM India
Founded: 1911
Founder: Thomas J. Watson Sr.
Rating: 4.0/5
Website: www.ibm.com
Address: IBM Campus, Aundh, Pune, Maharashtra 411007
Phone: +91-20-6652-0000
IBM is a multinational technology and consultancy firm, having more than a century of experience in the industry and substantial BPO presence in Pune that serves Fortune 500 customers across the globe. The company specializes in cognitive business solutions, advanced analytics services, and automation of business processes powered with AI.
IBM has a reputation of having leading technology, a significant capacity to conduct research and is dedicated to innovation due to its research labs around the world. The company also provides great scope of career growth, skill certifications, and career growth in the emerging technologies and hence is a favorite among BPO companies in Pune that are of interest to technology oriented professionals who are looking to have an exciting and lucrative career.
Key Services:
- Cognitive Business Operations
- Finance and Administration Services
- Human Resources Outsourcing
- Procurement and Supply Chain
- Customer Experience Management
- Industry-specific BPO Solutions
Average Salary: ₹4.5-10.5 LPA
9. HCL Technologies
Founded: 1976
Founder: Shiv Nadar
Rating: 3.9/5
Website: www.hcltech.com
Address: HCL Campus, Kalyaninagar, Pune, Maharashtra 411006
Phone: +91-20-6652-0000
HCL Technologies is a multinational technology company in the world with more than 220,000 employees in the world, which offers end to end business process outsourcing services in many business areas. The Pune operations of the company are centered on providing innovative solutions that assist clients in ensuring that their business processes are optimized and that there is an increase in the efficiency of their operations based on digital transformation and automation.
HCL is well-known in terms of its employee-oriented culture, employee first, customer second philosophy, and professional development and career growth orientation. The company also provides a great learning experience, exposure to other countries, and a teamwork culture that encourages innovation and creativity.
Key Services:
- Business Process Outsourcing
- Digital Process Operations
- Remote Infrastructure Management
- Application Development and Support
- Engineering and R&D Services
- Digital Transformation Solutions
Average Salary: ₹3.5-8 LPA
10. Concentrix
Founded: 2014
Founder: Spin-off from Synnex Corporation
Rating: 3.7/5
Website: www.concentrix.com
Address: Concentrix Campus, Magarpatta, Pune, Maharashtra 411013
Phone: +91-20-6652-0000
Concentrix is a leading global experience management and customer care technology with presence in more than 40 countries and serves more than 2,000 customers across the globe. The BPO functions of the company are based in Pune to provide high level of customer services and support to different sectors such as telecommunication, retail, healthcare and financial services. Concentrix also boasts of innovation on customer experience management, state-of-art analytics, and employee developmental offers. It has a great opportunity of career development, good remuneration packages and a vibrant work environment that allows employee to collaborate and always be innovative.
Key Services:
- Customer Experience Solutions
- Technical Support Services
- Sales and Marketing Support
- Back-office Processing Services
- Digital Customer Engagement
- Multilingual Support Services
Average Salary: ₹3-7 LPA
Career Opportunities in BPO Companies
Top Roles
- Entry Level Jobs: Customer Service Representative, Data Entry Operator, Technical Support Associate, Voice Process Executive, Non-Voice Process Executive and Chat Support Representative offer the best entry levels to the freshers in BPO organizations in Pune
- Mid-Level Opportunities: Mid-level progression and career advancement opportunities and skill development by taking on more responsibilities include Team Leader, Process Trainer, Quality Analyst, Business Analyst, Senior Associate and Subject Matter Expert roles
- Top management roles: It include Operations Manager, Program Manager, Client Relationship Manager, Delivery Manager and Business Development Manager that offer management roles and better pay packages
- Specialized Domain Roles: Finance and Accounting Specialist, Healthcare Process Expert, Legal Process Associate, Knowledge Process Outsourcing Analyst and Research Analyst are some of the positions that provide a great growth opportunity to the professionals with pertinent skills and knowledge
- Support Functions: Human Resources Coordinator, Training and Development Specialist, Quality Assurance Manager and IT Support are some of the various career alternatives to working in core BPO operations
Key Skills in Demand
- Communication Skills: Well-developed verbal communication skills and written communication skills in both English and regional languages are the basic requirements of most of the jobs in BPO companies in Pune
- Technical Competence: Competency in Microsoft Office Suite, CRM software, ERP systems and industry specific software is highly appreciated in any BPO position
- Analytical Skills: A business-analysis and optimization job requires data analysis and problem solving, process improvement, and critical thinking skills.
- Domain expertise: Specific expertise in the areas of finance, healthcare, legal, insurance, telecommunications and retail offer great career benefits
- Soft Skills: Flexibility, cooperation, time management, customer oriented, cultural sensitivity are key success factors in the global BPO environments
- Digital Literacy: Awareness of automation tools, AI technology, cloud platforms, and data analytics software is becoming essential as BPO sector in Pune accept the process of digital transformation
Top Locations for BPO Jobs in Pune
- Hinjawadi IT Park: The largest IT park in Pune which houses large BPO firms like TCS, Infosys, Wipro and Cognizance at Rajiv Gandhi Infotech Park, with world class facilities, good transport links and maximum number of IT and BPO employment in the city
- Magarpatta City: A leading BPO business destination in Pune with facilities of an integrated township and companies such as Concentrix, offering residential, commercial and recreational facilities in a planned township infrastructure
- Aundh-Baner Corridor: Strategic positioning with top BPOs in the city of Pune such as Accenture and IBM because of good infrastructure, connectivity with the metros, and being situated close to educational institutions and residential units
- Kharadi and Viman Nagar: New places where BPO companies are being set up in Pune with new infrastructure and easy accessibility to the airport as well as various multinational companies setting up their operations in these fast developing regions
- Wakad: Developing IT and BPO center with various service providers, has good residential areas, shopping malls, and good connectivity to other areas of Pune via the expressway and the transportation system
- Pimpri-Chinchwad: An industrial belt with a range of BPOs and services, and a range of employment opportunities are available in this area, which has a good connectivity to the Mumbai-Pune expressway to facilitate easy commuting.
- Aundh: It is a developed IT hub in Pune with multiple BPOs in the park with a variety of modern offices, good infrastructure, and accessibility of living and learning institutes
Tips for Choosing the Right BPO Company
- Company Reputation and Stability: Investigate the market position of the company, its clients and the stability of the company. Seek BPO firms in Pune whose performance is high with good employee feedbacks and stable growth trends. Look up rankings and reviews by clients to understand what kind of reputation the company enjoys in the market.
- Career Growth Opportunities: Assess the policies of the company in promoting employees, training and developing employees. Select BPO companies in Pune that have well defined career path structures, skill building initiatives, and also lateral opportunities in various domain and functions.
- Work-Life Balance: Look at the policies of the company in terms of working hours, flexibility in shifts and wellness programs. Seek BPO firms in Pune, which are employee-friendly and will provide work flexibility to ensure a desirable work-life balance.
- Compensation and Benefits: Study the compensation package, the performance bonus, health insurance, and other benefits between various BPO companies in Pune. Think of the entire compensation package with variable pay as well as annual increment and other benefits like transport, food and entertainment services.
- Learning and Development: Evaluate how much the firm invests in the education and training of the employees as well as their skills. Select the BPO firms in Pune that provide adequate training programs, certifications and chances to work on various projects that help you to develop your professional competencies.
- Company Culture and Values: Analyze the culture of the organization, its values and the programs to engage the employees. Research BPO firms in Pune with an inclusive work environment, where you can collaborate with others and where you can find the working environment in terms of personal values and career prospects
Conclusion
The BPO sector in Pune remains to be in good shape and the city can provide great career prospects to any kind of professional. Pune is home to a large number of BPO firms, most of these firms are established and have very new companies coming up, this offers various opportunities in career development, skills development and exposure to the world. The city enjoys strategic benefits, talented labor, and favorable infrastructure hence the reason to pursue careers in BPO.
As a fresher, building a career or as an experienced employee, looking to be promoted, the BPO companies in Pune provide lucrative salaries, great benefits, and growth opportunities. With the right selection of work-environment i.e. through considering best company i.e. the one which matches with work expectations and values as per your professional ambition, you will achieve a great and fruitful career in the energetic BPO scene of Pune city.
FAQs
What is the salary scale of the BPO jobs in Pune?
The starting salaries in BPO firms in Pune are 2.5-4 LPA with a few years of experience; an individual can get 8-15 LPA based on the experience and the profile.
Do companies in Pune that offer BPO services employ freshers?
Yes, majority of the BPO firms in Pune are quite willing to take freshers and give them thorough training to assist them in acquiring the required skills to make their careers successful.
What are the office hours in the BPO companies in Pune?
The shift timings offered by BPO companies in Pune are mainly 24/7 to cater to the clients located worldwide and therefore, an adequate shift allowance is provided to work during the day, evenings, and night shifts.
Do BPO jobs in Pune need any experience?
Most BPO companies in Pune recruit people on the basis of communication skills, aptitude and their willingness to learn as opposed to previous experience especially when it comes to the senior positions.
Which career development prospects are there in BPO companies in Pune?
BPO companies in Pune provide great career growth as an associate to team leader, manager, and senior management staff as well as an opportunity to specialize in a particular area and even work in a foreign country.
